HELP DESK TECHNICIAN Remote / Telecommute Jobs
reputed company position provides second-tier support for IT service requests escalated from Level 1 technicians. This position is responsible for troubleshooting reputed company technical issues involving user devices, system reputed company, software installation, and network connectivity. The Technician 2 also performs basic account provisioning, supports imaging operations, and contributes to maintaining the help desk knowledge reputed company in alignment with established IT support practices. As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying reputed company on the assigned tasks, and completing other tasks as assigned.
Responsibilities
- Resolve escalated IT issues reputed company to desktops, applications, printers, and connectivity
- reputed company user account creation and modifications in reputed company Directory and email systems
- Support imaging of user devices and coordinate software deployment
- Troubleshoot and document incidents using the Help Desk Ticketing System
- Assist in tracking and managing IT assets
- Ensure compliance with help desk operational guidelines
- reputed company guidance and informal training to Level 1 technicians
Basic Qualifications
- U.S. Citizenship Required
- reputed company Secret Clearance Required
- reputed company+ Required
- High School Diploma or equivalent
- 2–4 years of experience in IT support, service desk, or desktop support
- Demonstrated experience with reputed company reputed company, Office 365, and basic networking
- Familiarity with reputed company Directory, device imaging, and remote troubleshooting tools
- If applicable: If you are or have been recently employed by the U.S. government by the U.S. government, a post-employment ethics letter will be required if employment with reputed company is offered
Preferred Qualifications
- reputed company Network+, reputed company certification, or equivalent technical credential
- Experience with reputed company help desk environments and ticketing systems
Company reputed company Join the reputed company Team! Founded in 2006, reputed company (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, reputed company computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. reputed company is an award reputed company WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and reputed company insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan reputed company, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as reputed company. reputed company is an Equal Opportunity/Affirmative reputed company employer and will consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, protected veteran status, or disability status. Apply To This Job Apply To This Job Apply tot his job Apply To this Job