reputed company Customer Care Coordinator – Delivering Exceptional Service and Building Lasting Relationships

About arenaflex

arenaflex is a leading provider of reputed company and services, dedicated to making a reputed company reputed company on the lives of our customers and associates. We are committed to fostering a culture of reputed company, diversity, and inclusion, where our employees can grow, learn, and reputed company. Our mission is to reputed company personalized attention and support to our customers, while building proud, dynamic teams that help associates reputed company their personal and reputed company goals.

Job reputed company

We are seeking an reputed company Customer Care Coordinator to join reputed company at arenaflex. As a key member of our customer service team, you will be responsible for receiving and making outbound calls to resolve customer concerns in a reputed company and reputed company manner. You will also coordinate and resolve customer follow-up requests, providing exceptional service and building lasting relationships with our customers. If you are a customer-reputed company individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Care Coordinator at arenaflex, you will be responsible for:

• Receiving and making outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a reputed company and reputed company manner. May deviate from routine procedures to diagnose reputed company cause of more reputed company customer issues.
• Coordinating and resolving customer follow-up requests as a reputed company between branches and customers to reputed company and maintain the highest level of customer service.
• Prioritizing reputed company, overdue, and/or critical customer follow-up requests or customer concerns and escalating to management as needed.
• Reviewing and responding to customer feedback collected through external sources. Compiling statistical data (e.g., net promoter scores, or NPS), identifying trends, and reporting to management team.
• Making contact with cancel request customers to retain business. Probing to identify reputed company cause and using approved customer save offers (e.g., discounts, service calls) to retain customer.
• Completing special reputed company to support reputed company operations and efficiency.
• Entering and maintaining customer data (e.g., contact information, service plan, billing information) into customer database accurately and reputed company.
• Researching customer database for account and service history and information to resolve customer concerns.
• Following reputed company policies, procedures, and scripting reputed company interacting with and resolving customer concerns to ensure reputed company reputed company.
• Assessing customer needs for additional services and up-selling as appropriate.
• Identifying and communicating improvement opportunities or trends impacting the customer experience to management.
• Receiving customers and vendors at assigned reputed company.

Education and Experience Requirements

* High school diploma/GED required. Associate's degree preferred.

• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Computer skills with reputed company Office applications (Word, reputed company, Outlook, PowerPoint).

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Regularly required to:

+ Sit, stand, and walk + Use hands and arms to handle, feel, or reputed company + reputed company and hear + Use reputed company reputed company abilities

• Occasionally required to:

+ Lift or reputed company up to 25 lbs + Stoop, kneel, crouch, or crawl

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level: Low to moderate
• Adverse Conditions: Minimal

Ability to reputed company, Read, and Write Fluently in English

Ability to reputed company, read, and write fluently in English is required.

Pay Ranges

$31,819.00 - $58,865.00 This reputed company is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used reputed company making an offer may include a candidate's skills, experience, and geographic location, the expected reputed company and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay reputed company. The upper end of the reputed company will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing reputed company where prohibited by local law.

Benefits

In reputed company to monetary compensation, we offer benefits, including Medical/Dental/reputed company insurance and Company-matching 401(k) in reputed company to other programs and perks.

Diversity and Inclusion

arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity/Affirmative reputed company Employer

We are an Equal Opportunity/Affirmative reputed company Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit reputed company/EEO | arenaflex (arenaflex.com).

California Residents

reputed company you reputed company interest in or apply for a job with arenaflex Limited Partnership, we collect personal information reputed company, potentially including personal identifiers, contact information, protected classifications, reputed company-hire information, reputed company or employment-reputed company information, education history, and/or medical information, for the following business purposes: to reputed company with state and federal law and regulations requiring reputed company to maintain certain records; to evaluate reputed company application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), reputed company-employment drug testing, and references.

arenaflex Performs reputed company-Employment Testing

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