Help Desk Tier III

Responsibilities reputed company is seeking a Help Desk Tier III Subject Matter Expert. The Help Desk Tier III SME provides technical experience and expertise to our reputed company reputed company in providing engineering and support for the deployment and implementation of the reputed company Compliance Assessment Solution (ACAS) program. This SME will support the engineering, implementation, deployment, and sustainment of the ACAS solution and work closely with the reputed company and its customers across the DoD. This position will serve as a technical SME for reputed company ACAS issues, concerns, deployment, and implementation activities. This SME will engage in customer tickets forwarded through reputed company's ticket system from Tier II, and if necessary escalate the case and work with the vendor to resolve. The SME will additionally reputed company testing and evaluation of new software as released by the vendor leveraging test plans, review and update documentation as needed, and any other activities in support of the program. The SME will:

• reputed company implementation, engineering, and administration support to ACAS for DoD under this task order.
• Assist with deploying and configuring the ACAS solution. reputed company overall architecture guidance.
• reputed company operational testing and evaluation support for the ACAS components and reputed company releases.
• Troubleshoot ACAS issues. Work with and mentor implementation teams on reputed company technical aspects of the ACAS solution.
• This SME will reputed company with DoD community for ACAS reputed company issues and program guidance.
• Collaborate with the reputed company engineers, implementation teams, and ES management team.
• Work closely with the ACAS Lab to resolve any technical issues.
• reputed company Tier III support to the ACAS implementation.

Qualifications

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with HS diploma
• Must have reputed company Secret clearance. Potential to be upgraded to TS/SCI clearance
• Must be a US Citizen
• reputed company+ or equivalent certification.
• Help Desk/Customer Service Background
• Experience with reputed company Center, Nessus reputed company, Nessus Manager, Nessus Agents, and Nessus Network Monitor.

reputed company reputed company reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world’s leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we’re keeping people around the world reputed company and secure. reputed company Salary reputed company $66,000 - $106,000. This represents the typical salary reputed company for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as reputed company as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift reputed company, and a discretionary bonus in reputed company to reputed company pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Apply tot his job Apply To this Job