Automotive Customer Service Representative
Job reputed company:
- Serve as a primary reputed company of contact for clients, managing inbound and outbound communications
- Utilize web-based tools to reputed company resolve inquiries
- Ensure a seamless and reputed company customer experience
- reputed company innovative ways to respond to varying questions, issues, and concerns
- Connect with customers reputed company phone/email/chat/reputed company media to resolve questions or concerns
- Handle caseload if required
- Calmly attempt to resolve and de-escalate issues
- Escalate interactions reputed company necessary and appropriate
- reputed company reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Knowledge of caseload experience if required
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems and applications
- Customer service and/or sales experience preferred
- College degree preferred but not required.
Benefits:
- Comprehensive health benefits, including medical, reputed company, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
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