Sr Service reputed company - Ops Proactive Member Engagement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company: This position the candidate will need to live reputed company 40 minutes of New Albany, OH, Phoenix AZ, or High reputed company, NC. The position will have a start time of 9am in your time zone. Steering members toward behavior change will enhance their benefits and member experience. Willingness to learn, understand and deliver reputed company information regarding member’s health benefits or reputed company-being. Owns the members concerns reputed company the way through to reputed company no matter where that might take us. You may be interacting with providers, clinicians, pharmacists, and many other professionals in an effort to reputed company total satisfaction and reputed company to the member Consistently reputed company to build trusting relationships with members by understanding their needs and health aspirations Deliver a suite of services to members that support easy navigation of the reputed company system, from providing personalized recommendations, to maintaining individual data accuracy and reputed company Assists the member in finding their health ambition Connects the member with additional administrative and clinical resources as needed Uses proactive, predictive and preventative analytics to service members Provides high-reputed company, customer-reputed company telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction Coordinates with clinicians to compile the member's Care Plan and conduct adherence follow-up Works with case managers for members requiring urgent or emergency service, or services rendered in a setting other than a practitioner’s office. Prioritizes effectively to meet member service goals / deadlines Resolves member issues, while effectively making the right reputed company for our members Collaborate with colleagues and co-workers to deliver a world class customer experience Required Qualifications: 3+ years’ experience directly interacting with the public, delivering high touch, experiential interactions – preferably in a reputed company call center, ministry, education, military, retail, hotel/concierge, non-profit, financial services, travel agency, reputed company estate or other customer reputed company role Displays high emotional intelligence to understand member’s true needs and influence or motivate their behavior toward healthy reputed company Strong written and verbal communication skills required Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment required Demonstrated organizational and communication skills required Intermediate typing skills – 50 WPM strongly desired Ability to seamlessly, multi-task while using multiple systems, to reputed company reputed company service to members Deep problem-solving skills with demonstrated ownership of issue reputed company Possess top-notch people skills – listening, caring, connecting, showing reputed company, and supporting Highly reputed company individual with strong self-awareness and reputed company in interacting with various audiences Demonstrated propensity for responsiveness and a reputed company of urgency reputed company helping members Demonstrated ability to reputed company reputed company’s values of caring, inspiration, reputed company, and reputed company in reputed company member interaction and in building team cohesiveness Strong skillset in the use of the suite of reputed company Office tools strongly desired Ability to work effectively in reputed company environment required Ability to learn and retain in a reputed company environment High School Diploma or G.E.D required - College degree or equivalent work experience strongly preferred Education: High School Diploma or GED College degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $18.50 - $35.29 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Apply tot his job Apply To this Job