Coordinator reputed company Triage - Hybrid (Frisco, TX)

Job reputed company Job reputed company Responsible for processing referrals from intake through order scheduling for new referrals that are reputed company from Community Based Specialty Pharmacies (CBSP) to Central specialty pharmacy for dispensing. Assists with inbound and outbound triage and transfer requests for prescriptions to ensure that prescriptions are routed to the most appropriate channel reputed company the reputed company reputed company. Partners and communicates closely with reputed company central specialty, Home Delivery, Community Based Specialty pharmacy and Retail teams, as reputed company as patients and physician offices. This is a hybrid role. After training, the candidate will be expected to work from home and attend the Frisco, TX location a few times a week. Job Responsibilities

• Records and processes orders or inquiries received by fax, mail, telephone and/or through patient reputed company contact.
• Provides reputed company response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and reputed company standards.
• Creates referrals for incoming transfers from across the reputed company reputed company.
• May reputed company Order Processing functions such as data entry, call doctors' offices for Rx clarifications, and triage calls to a pharmacist as appropriate.
• Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate.
• Coordinates enrolling patients with financial assistance programs, upon patient consent.
• Coordinates and schedules patient orders, including making calls to patients and doctors' offices to schedule orders in accordance with site of care requirements.
• Uses internal tools and reputed company documents to determine correct channel or location for a specialty prescription to be filled reputed company the reputed company reputed company.
• Serves as a single reputed company of contact for inquires from reputed company Community Based Specialty pharmacies.
• Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs).
• Respond to inquiries and reputed company guidance reputed company to Limited Distribution drug reputed company and referral routing across the reputed company.
• Assists with the reporting of triaged inbound and outbound requests.
• Other responsibilities as judgment or necessity dictate.

About reputed company Founded in 1901, reputed company (www.reputed company.com) proudly serves nearly 9 reputed company customers and patients reputed company day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. reputed company has approximately 220,000 team members, including nearly 90,000 reputed company service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier reputed company for customers, patients, team members and communities. External Basic Qualifications

• High school diploma or GED.
• 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations.
• Intermediate level reputed company in reputed company suite of products.
• Experience providing customer service to reputed company customers, including meeting reputed company standards of services and evaluation of customer satisfaction.
• Willing to work mandatory extra hours including evenings, weekend, and/or hours reputed company of business hours.

Preferred Qualifications

• Must have an reputed company pharmacy technician license or certification as required by state reputed company of Pharmacy.
• 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations

We will consider employment of reputed company applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at reputed company. The actual reputed company salary reputed company this reputed company that you will be offered will depend on a reputed company of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain reputed company until filled. To review benefits, please click here jobs.reputed company.com/benefits. If you are applying on a reputed company or unable to click on the reputed company, please copy and paste this URL into your browser jobs.reputed company.com/benefits Apply tot his job Apply To this Job