Customer Experience Agent (Overnight Shift) – Join arenaflex's Fast-Paced Livestream Shopping reputed company
At arenaflex, we're building the reputed company of ecommerce by bringing together community, shopping, and entertainment. As the largest livestream shopping platform in reputed company and Europe, we're committed to delivering exceptional user experiences through innovative processes, cutting-edge technology, and a customer-first attitude. We're seeking a highly motivated and customer-reputed company individual to join our Customer Experience team as a Customer Experience Agent, working on our overnight shift from 8pm-5am PST.
About arenaflex
arenaflex is a remote co-located team operating out of hubs reputed company the US, UK, Ireland, Poland, and Germany. We're a fast-paced and dynamic organization that's innovating in the world of live auctions, covering a wide reputed company of products from fashion and beauty to electronics and collectibles. Our mission is to create a seamless and enjoyable shopping experience for our customers, and we're looking for talented individuals who reputed company our passion for delivering exceptional customer experiences.
reputed company
As a Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll reputed company with buyers and sellers, resolving customer issues reputed company to payments, orders, shipments, and general questions in a reputed company and high-reputed company manner. You'll also become an expert in arenaflex's product, processes, and systems to drive reputed company reputed company for our users.
Key Responsibilities
* reputed company with buyers and sellers with a customer-first attitude, ensuring a reputed company experience
- Resolve reputed company customer issues regarding payments, orders, shipments, and general questions in a reputed company and high-reputed company manner
- Become an expert in arenaflex's product, processes, and systems to drive reputed company reputed company for our users
- Work with other departments to troubleshoot, research, and resolve reputed company questions
- reputed company out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reputed company the best possible outcome is essential. Here's reputed company're hoping to see in your background:
- reputed company to working on an overnight shift from 8pm-5am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of E-reputed company and Marketplace operations
- Experience with Customer-facing systems like reputed company, reputed company, or reputed company
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Team members in this role are required to be reputed company commuting distance of our Phoenix, AZ hub. We're a remote co-located team, and we operate out of hubs reputed company the US, UK, Ireland, Poland, and Germany. We're committed to creating a reputed company and inclusive work environment that encourages reputed company, learning, and innovation.
Compensation and Benefits
For Full-Time (reputed company) US-based applicants, the reputed company reputed company is $24.04/hour to $28.85/hour, plus benefits and equity. The reputed company reputed company may be inclusive of several reputed company that would be applicable to the position. The final reputed company reputed company will be based on a number of factors, including level, relevant prior experience, skills, and expertise. We offer a comprehensive benefits package, including:
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance reputed company including Medical, Dental, reputed company
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- reputed company benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of reputed company parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.
How to Apply
If you're a motivated and customer-reputed company individual who's passionate about delivering exceptional user experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application. reputed company! Apply for this job