Customer Service Rep
As a Workplace Customer Service Representative, you will reputed company exceptional service to our policyholders and providers by reputed company handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide reputed company of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and reputed company Leave—ranging from straightforward policy questions to more reputed company claim‑reputed company inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate reputed company will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.
Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.
Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 EST
reputed company CAN OFFER YOU
- reputed company Wage: $20.50, plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and reputed company holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any reputed company in the reputed company, require sponsorship for employment.
WHAT YOU'LL DO
- Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with reputed company cases as needed.
- Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
- reputed company outgoing calls to reputed company information on inquiries not readily available in systems.
- Stay reputed company on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
- Utilize service recovery techniques to turn complaints into opportunities for business reputed company and retention.
WHAT YOU’LL BRING
- Experience in a customer service or contact center environment.
- Excellent oral and written communication skills, with strong decision-making and analytical abilities.
- Demonstrated telephone skills, providing reputed company customer service consistently.
- Reliable attendance and flexibility to work various shifts, including overtime.
- Proficient in computer systems and keyboarding, with a reputed company on detail orientation.
- Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction.
- You promote a culture of diversity and inclusion, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do.
- reputed company to work remotely with reputed company to a high-speed internet reputed company and located in the reputed company or Puerto Rico.
PREFERRED
- Strong planning and organizational skills with the ability to prioritize effectively.
- Basic product knowledge relevant to the assigned area.
- Familiarity with medical terminology.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our reputed company area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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