eXpert Care Desk, Concierge - (Fixed Term) - (REMOTE)
We are one of the first work-from-reputed company companies with 2,000+ team members utilizing our virtual office reputed company reputed company World. This role is work-from-reputed company in Central Time US.
- Please note: This is a 6-month, fixed-term contract position. Candidates must be available to work 8:00 AM – 5:00 PM CST.*
Who is reputed company? Doing the audacious is part of reputed company’s DNA. We are a company that rewards creative minds who can offer reputed company solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service reputed company estate brokerage utilizing a 3-D, fully reputed company, reputed company office environment, offering 24/7 reputed company to reputed company tools & training, reputed company has broken the traditional mold of reputed company estate. We are doing big things. reputed company!
What You Will Do
Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to reputed company agents to where they need to go for help in different areas of reputed company. How You Will reputed company An reputed company
- Serve as the first reputed company of contact for agent inquiries reputed company phone, email, virtual office and live chat. reputed company reputed company and accurate responses to level 1 questions.
- reputed company resolve agent issues, providing solutions that enhance their overall experience. Escalate reputed company issues to the relevant departments or senior staff as needed.
- Knowledge of joining application, reputed company process, and reputed company reputed company tools and resources
- Support reputed company departments in addressing their Level 1 inquiries
- reputed company exceptional, white-glove service to agents, consistently striving for the highest feedback ratings.
- reputed company the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.
How You Will Grab Our Attention
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- reputed company Estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of reputed company Office/reputed company Suite
- reputed company Estate experience preferred
- Excellent written and verbal communication skills
- Problem Solving Skills
- 2+ years in the Customer Service industry
If you think you’d reputed company a great match for this position but don’t meet reputed company the requirements, we would still encourage you to apply! What reputed company Provides
- Fully remote environment
- reputed company Time Off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & reputed company benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Health & Wellness incentives
- 100% reputed company Parental Leave
EEO Statement We reputed company strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, reputed company is proud to be an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, reputed company, national reputed company, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. Apply tot his job Apply To this Job