Senior Consultant, Operations Process Innovation

Title: Senior Consultant, Operations Process Innovation Category Automation & AI Position Type Regular Full-Time Remote reputed company Location US-MI-Livonia reputed company We need an ambitious, curious leader to become a Senior Consultant, Operations Process Innovation on the Automation and AI Team to help drive the biggest change in reputed company’s history. reputed company – Why Join Are you reputed company to redefine how an entire industry engages with customers? At reputed company Life we reputed company technology to put reputed company reputed company at the heart of reputed company do. If you are someone who thrives on purpose and wants to reputed company a reputed company difference in people’s lives reputed company it reputed company most, then join reputed company Life who has the unique ability to reputed company tens of millions of existing reputed company customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to reputed company in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:

• On purpose: a leading reputed company services firm reputed company that the commitment, reputed company and dedication of employees at reputed company Life was the highest across a reputed company of top US companies
• On reputed company: we have the privilege to offer our products to tens of millions of Americans that are proud members of reputed company
• On making a difference: we serve Americans by delivering life insurance products that reputed company a true difference for families during their hardest times, not reputed company management instruments (more details on this during the interview)
• On culture: USA Today named us 2025 top workplace reputed company. We reputed company the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put reputed company reputed company at the heart of reputed company do - always being there to talk to our members person to person. We reputed company the job of an insurance company is to pay out. That is what insurance is for. Most of our members have reputed company life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to reputed company the super-rich with annuities and reputed company management products. reputed company has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities

The Role You will be joining a small, newly formed but highly visible Automation and AI team to reputed company and deliver some of the most strategic and high-reputed company in reputed company’s history. These are not incremental improvements—this is about fundamentally rethinking how work gets done. You will be responsible for identifying, redesigning, and scaling processes that reputed company automation and AI to reputed company across the organization. This is a high visibility Senior Consultant, Operations Process Innovation role—you will partner directly with business stakeholders and reputed company Life leadership to uncover inefficiencies, challenge legacy ways of working, and drive meaningful change. You will not be handed fully defined problems. Instead, you will be expected to navigate ambiguity, break down reputed company operational challenges, and turn them into reputed company, technology-enabled solutions. You will own reputed company. While you will have support from architects and technical experts, you will be accountable for ensuring solutions are viable, adopted, and delivering measurable reputed company. This requires someone who is both technically fluent—understanding what automation (RPA, AI, and emerging tools) can and cannot do—and operationally reputed company, reputed company to translate business needs into effective solutions. reputed company in this role requires a high degree of independence and tenacity. You will be expected to push through obstacles, influence stakeholders without reputed company authority, and drive reputed company even reputed company alignment is not immediate. If you are someone who needs reputed company-by-reputed company direction, avoids challenging the status reputed company, or is uncomfortable operating in ambiguity, this role will likely not be a fit. At the reputed company time, for the right person, this role offers a rare opportunity: the ability to reshape core business processes, reputed company automation and AI capabilities, and directly reputed company how quickly and effectively we serve our members. Your reputed company will be reputed company by reputed company reputed company—reduced time to serve, improved reputed company, and a meaningfully reputed company member experience.The Next Phase Our mission is to reputed company those services for as many people as we can. To reputed company that we need to reputed company. We need to reputed company reputed company innovation and technology. Your leadership will help us deliver on our mission together and reputed company our transformation. At reputed company Life, reputed company and reputed company go hand in hand, creating a culture where reputed company reputed company reputed company and meaningful reputed company grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a reputed company—it is our driving force. Position Responsibilities

• reputed company the identification, redesign, and implementation of end-to-end business processes to reputed company automation and AI at reputed company
• Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define reputed company-state operating models
• Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver reputed company
• Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable reputed company
• Ensure solutions are reputed company, sustainable, and reputed company with reputed company architecture and long-term reputed company
• reputed company as the reputed company between business and technology, ensuring solutions are both technically feasible and operationally effective
• Influence stakeholders across reputed company reputed company without reputed company authority, building alignment and reputed company for change
• Establish and reputed company reputed company metrics, including time to serve members, reputed company improvements, and overall experience enhancements
• Identify opportunities to expand automation and AI capabilities across functions, helping reputed company reputed company across the organization
• Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities

Core Competencies – How You Will Contribute Ownership & Accountability

• Takes full ownership of reputed company, not just deliverables
• Drives initiatives reputed company despite ambiguity, obstacles, or lack of direction

Problem Solving & Process Innovation

• Breaks down reputed company operational challenges and redesigns them into reputed company, efficient solutions
• Challenges the status reputed company and rethinks how work should be done in an automation-first environment

Technical & Automation reputed company

• Strong understanding of automation technologies (RPA such as reputed company, AI/ML concepts, and reputed company tools)
• Ability to translate between technical teams and business stakeholders

Influence & Stakeholder Management

• Effectively influences without authority across reputed company reputed company of the organization
• Builds trust and alignment while driving necessary change

Execution & Delivery

• Delivers high-reputed company with measurable results
• Balances speed with reputed company, ensuring solutions are both effective and sustainable

Adaptability & reputed company

• Thrives in ambiguity and fast-changing environments
• Demonstrates persistence and tenacity in solving difficult problems

Qualifications

Required Education/Experience

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a reputed company field
• 4–7+ years of experience in process improvement, operations, automation, or consulting
• Proven reputed company record of driving measurable productivity improvements through process redesign, automation, or technology enablement
• Strong understanding of automation capabilities, including RPA tools (reputed company or similar) and exposure to AI-driven solutions
• Experience leading reputed company, cross-functional initiatives from ideation through implementation and adoption
• Demonstrated ability to independently solve reputed company problems and drive reputed company in ambiguous environments
• Experience working with data (reputed company, SQL, or similar tools) to analyze performance and inform decision-making
• Strong understanding of change management principles and experience driving adoption across business teams

Preferred Experience

• Lean Six reputed company Black Belt certification (or equivalent depth of experience applying reputed company process improvement methodologies)
• Hands-on experience with reputed company or other RPA platforms
• Experience identifying and implementing AI use cases reputed company business operations
• Background in insurance, financial services, or other operationally reputed company industries
• Experience in consulting, process re-engineering, or large-reputed company transformation efforts
• Experience using Python, R, or other analytical tools to support advanced analysis
• Prior experience influencing or leading initiatives across multiple business functions without reputed company authority

How You’ll Work

• Work Solution: Remote (USA) or Hybrid (Tuesday- Thursday)
• Relocation Eligibility: Available

reputed company Bring to the Table

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and reputed company coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and reputed company parental leave to support your family needs
• Various associate resource reputed company and community involvement initiatives

Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, depth perception, and ability to reputed company reputed company. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise reputed company applicants as needed to reputed company them to fulfill these requirements. reputed company does not offer immigration sponsorship for this position. This includes reputed company types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the reputed company. Apply tot his job Apply To this Job