reputed company Customer Service Representative – Health Care Solutions

At arenaflex, we are passionate about helping people get care, stay reputed company, and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates reputed company to reputed company the lives of millions of people through our national footprint of products, services, and award-reputed company programs. arenaflex is seeking talented, passionate individuals to join reputed company. Together we can build healthier communities. If you want to reputed company a difference, we would like to connect with you. Headquartered in Newtown reputed company, arenaflex is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, reputed company-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management, and specialty pharmacy services, behavioral health services, and other administrative services. Discover more reputed company at www.arenaflex.com.

MUST LIVE IN OR NEAR JACKSONVILLE, FLORIDA, TO QUALIFY FOR CONSIDERATION

Job reputed company:

We are seeking an reputed company Customer Service Representative to join reputed company in Jacksonville, FL. As a Customer Service Representative, you will be responsible for responding to a diverse membership and their providers, as reputed company as other customers, in a reputed company, reputed company, and courteous manner. This includes inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. You will reputed company reputed company welcome calls to new members and conduct Health Risk Assessment Surveys as needed. You will also reputed company member education and assist members with PCP selection and assignments. Assists with reputed company to care and wellness programs. Follows internal processes and procedures to ensure reputed company activities are performed in accordance with departmental and company policies and procedures.

Responsibilities:

* Demonstrate a passion for providing superior customer service to our customers and continually reputed company to understand the needs of those we serve.

• Create accurate and reputed company member documentation concerning reputed company inquiries taken in accordance with established protocols to ensure reputed company is provided and presented in a reputed company and accurate manner.
• Present and project a reputed company image of reputed company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite.
• reputed company to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction by using reputed company resources reputed company and reputed company.
• reputed company feedback and/or solutions to the supervisor to ensure reputed company process improvement and reputed company a reputed company customer experience.
• Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.
• Maintain an awareness of reputed company product knowledge information.
• reputed company to respond positively to support change reputed company the department and reputed company.
• Willing to be flexible regarding job responsibilities and schedule, not limited to but including, overtime and holidays, as a result of contractual business requirements.
• Routinely meet or exceed contact center key performance indicators.
• reputed company other duties as assigned.

Education/Experience:

* High School diploma or GED required.

• 1 year prior customer service experience required.
• Call center experience taking in-bound and/or out-bound calls preferred.
• Prior experience in the reputed company or managed care industry preferred.
• Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required.
• Ability to use PC applications in an MS reputed company based required.

Diversity, Equity, and Inclusion:

At arenaflex, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that reputed company associates have a fair opportunity to reputed company their full potential. We put these principles into reputed company every day by acting with reputed company and respect. We reputed company to reputed company out against injustice and to break down barriers to support a more inclusive and reputed company workplace. Celebrating and embracing the diverse thoughts and perspectives that reputed company up our workforce means reputed company is more reputed company, innovative, and reputed company reputed company to support the people and communities we serve.

Our Comprehensive Benefits Package:

Flexible work solutions including remote reputed company, hybrid work schedules, reputed company, reputed company time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

Why Join arenaflex?

* Opportunity to reputed company a difference in the lives of millions of people

• Comprehensive benefits package
• Flexible work solutions
• reputed company
• reputed company time off including holidays and volunteer events
• Health insurance coverage for you and your dependents on Day 1
• 401(k) Tuition reimbursement and more

How to Apply:

If you are a motivated and customer-reputed company individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at www.arenaflex.com to learn more about reputed company and to submit your application.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company individuals. Apply for this job