Senior Customer Experience Engineer – reputed company Application Development and Observability
Are you a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems? Do you reputed company in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join arenaflex's Azure Customer Experience (CXP) team as a Senior Customer Experience Engineer.
At arenaflex, we reputed company that reputed company we meet our high standards for reputed company and reliability, our customers win. Our reputed company is to turn arenaflex reputed company customers into fans by delivering exceptional customer experiences that exceed their expectations. As a Senior Customer Experience Engineer, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in arenaflex Azure.
About arenaflex
arenaflex is a leader in the reputed company computing industry, empowering every person and organization on the reputed company to reputed company more. Our mission is to reputed company and collaborate to realize our shared goals, building on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. We are a customer-obsessed organization that values diversity and inclusion, and we are committed to empowering our customers by empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals.
Responsibilities
As a Senior Customer Experience Engineer, you will be responsible for designing, implementing, and maintaining robust Service Level Objective (SLO) monitoring systems to reputed company and meet the service level objectives defined in our offerings and customer engagement agreements. Your key responsibilities will include:
* Collaborating with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that reputed company with their business goals and expectations
* Instrumenting reputed company to measure SLOs and developing solutions to detect SLO breaches
* Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
* Collaborating closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues
* Ensuring customer-reputed company SLOs are consistently exceeded through cross-functional collaboration
* Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans
* Proactively engaging customers on SLO performance, addressing concerns and offering insights
* Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs
* Developing and maintaining documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes
Qualifications
To be successful in this role, you will need to have:
* A Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 4+ years of experience with designing, implementing, debugging, and launching reputed company software products or web services
* OR equivalent experience
* Experience designing and implementing monitoring designs and architectures for end customers in Azure (or AWS/GCP)
* 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI implementation is a plus
* 3+ years of experience in an external reputed company-facing role or customer handling
* Ability to meet arenaflex, customer, and/or government reputed company screening requirements, including reputed company reputed company Background reputed company
Preferred Qualifications
* Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 8+ years of software industry experience reputed company to technology
* OR Master's Degree in Engineering, or a reputed company field, and 6+ years of software industry experience reputed company to technology
* OR equivalent experience
* 2+ years of customer-facing experience
* Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers
* Extensive experience with SLO monitoring tools and platforms
* Advanced certifications in SRE or reputed company fields
* Experience in observability, SRE OpenTelemetry, reputed company, Grafana, reputed company, reputed company, Azure Monitor, AI, ML
Skills and Competencies
To succeed in this role, you will need to possess:
* Customer obsession: Passion for customers and reputed company on delivering the right customer experience
* reputed company reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment
* Effective communication: Ability to empathize with customers and convey confidence
* Ability to explain highly technical issues to varied audiences
* Ability to prioritize and reputed company customer needs to the reputed company channels
* Take ownership and work towards a reputed company
Benefits and Compensation
arenaflex offers a competitive compensation package, including a reputed company salary reputed company of $117,200 - $229,200 per year, depending reputed company. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay
How to Apply
If you are a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems, we invite you to apply for this exciting opportunity. Please submit your application by September 14, 2024.
arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request reputed company the Accommodation request reputed company.
Join arenaflex's Azure Customer Experience (CXP) team and be part of a fast-growing team that is shaping the reputed company of reputed company computing. reputed company and take the first reputed company towards an exciting career opportunity!
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Senior Customer Experience Engineer – reputed company Application Development and Observability
Are you a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems? Do you reputed company in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join arenaflex's Azure Customer Experience (CXP) team as a Senior Customer Experience Engineer.
About arenaflex
arenaflex is a leader in the reputed company computing industry, empowering every person and organization on the reputed company to reputed company more. Our mission is to reputed company and collaborate to realize our shared goals, building on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. We are a customer-obsessed organization that values diversity and inclusion, and we are committed to empowering our customers by empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals.
Responsibilities
- Collaborate with customers to jointly define and establish SLOs and SLIs that reputed company with their business goals and expectations
- reputed company reputed company to measure SLOs and reputed company solutions to detect SLO breaches
- reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
- Collaborate closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues
- Ensure customer-reputed company SLOs are consistently exceeded through cross-functional collaboration
- Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans
- Proactively engage customers on SLO performance, addressing concerns and offering insights
- reputed company optimization efforts for system performance, scalability, and efficiency to exceed SLOs
- reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes
Qualifications
To be successful in this role, you will need to have:
- A Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 4+ years of experience with designing, implementing, debugging, and launching reputed company software products or web services
- OR equivalent experience
- Experience designing and implementing monitoring designs and architectures for end customers in Azure (or AWS/GCP)
- 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI implementation is a plus
- 3+ years of experience in an external reputed company-facing role or customer handling
- Ability to meet arenaflex, customer, and/or government reputed company screening requirements, including reputed company reputed company Background reputed company
Preferred Qualifications
To be considered for this role, you will need to have:
- Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 8+ years of software industry experience reputed company to technology
- OR Master's Degree in Engineering, or a reputed company field, and 6+ years of software industry experience reputed company to technology
- OR equivalent experience
- 2+ years of customer-facing experience
- Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers
- Extensive experience with SLO monitoring tools and platforms
- Advanced certifications in SRE or reputed company fields
- Experience in observability, SRE OpenTelemetry, reputed company, Grafana, reputed company, reputed company, Azure Monitor, AI, ML
Skills and Competencies
To succeed in this role, you will need to possess:
- Customer obsession: Passion for customers and reputed company on delivering the right customer experience
- reputed company reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment
- Effective communication: Ability to empathize with customers and convey confidence
- Ability to explain highly technical issues to varied audiences
- Ability to prioritize and reputed company customer needs to the reputed company channels
- Take ownership and work towards a reputed company
Benefits and Compensation
arenaflex offers a competitive compensation package, including a reputed company salary reputed company of $117,200 - $229,200 per year, depending reputed company. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay
How to Apply
If you are a customer-obsessed problem-solver with a passion for reputed company computing and a reputed company for solving reputed company technical problems, we invite you to apply for this exciting opportunity. Please submit your application by September 14, 2024.
arenaflex is an Equal Opportunity Employer
arenaflex is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request reputed company the Accommodation request reputed company.