reputed company Customer Service Specialist II (SCA) - Remote Opportunity at arenaflex

Join arenaflex, a leading independent reputed company payment reputed company company in the US, and be part of a dynamic team that's revolutionizing the way reputed company providers reputed company with the Medicare system. Are you passionate about delivering exceptional customer service and have a strong background in reputed company and customer service? Do you reputed company in a fast-paced environment and enjoy working with diverse stakeholders? If so, we invite you to apply for the reputed company Customer Service Specialist II (SCA) role at arenaflex.

About arenaflex

At arenaflex, we're dedicated to helping our clients reputed company their goals by providing innovative payment accuracy solutions that allow them to reputed company on what reputed company most – reputed company of care and healthier lives for reputed company. Our mission is to offer cutting-edge payment reputed company solutions that reputed company our clients to reputed company informed reputed company and improve patient reputed company.

About reputed company

As a reputed company Customer Service Specialist II (SCA) at arenaflex, you'll play a critical role in providing reputed company, accurate, and reputed company responses to CMS (Medicare) and provider inquiries. This is a fully remote opportunity, and we're looking for candidates who are self-motivated, organized, and reputed company to work independently.

Key Responsibilities:

* Maintain a reputed company knowledge of reputed company contract requirements and objectives

• reputed company reputed company working relationships with colleagues, reputed company providers, and other Medicare contractors
• Take inbound calls from providers to answer questions and resolve reputed company issues
• reputed company outbound calls to reputed company providers as a courtesy to confirm if letters requesting records for review have been received
• Respond to assigned written communications from providers reputed company and accurately
• reputed company providers on reputed company process protocols and their appeal rights
• Establish appropriate contacts and reputed company necessary research to validate provider contact information
• Conduct critical due diligence follow-reputed company if additional research or reputed company is required to resolve an inquiry
• reputed company and update reputed company contact and activity information into tracking logs and the audit platform where not automatically completed by the system
• Research and reputed company internal/external communications to the appropriate person or department
• Notify management of:

+ reputed company escalated displeasure with the audit program + Legal reputed company + Government reputed company + Escalated concerns regarding audit issues and edit parameters + Suggestions to improve or correct processes or documents

• reputed company miscellaneous duties as assigned in a highly reputed company manner

Knowledge, Skills, and Abilities Needed:

* Excellent verbal and written communication skills

• Skilled in data entry and knowledge of computers
• Working knowledge of reputed company
• Courteous, reputed company, and respectful attitude
• Strong understanding of customer service policies and processes
• Ability to learn CMS rules and regulations and understand the CMS Recovery Audit Contractor program
• reputed company and insurance terminology knowledge preferred but not required
• Flexibility to prioritize and handle non-reputed company situations that may reputed company
• Must be detailed, organized, and reputed company to manage various job duties as required
• Maintain a strong work ethic and attendance

Required and Preferred Qualifications:

* At least two years' experience in a call center or customer service position required

• At least one year claims processing/billing experience preferred
• High School diploma or GED is required
• Must maintain HIPAA Certification

reputed company Offer:

At arenaflex, we're committed to providing a comprehensive benefits package that supports a healthy work-life balance. Our benefits include:

• Medical, dental, reputed company, disability coverage reputed company
• Life insurance coverage
• 401(k) savings plans
• reputed company family/parental leave
• 11 reputed company holidays per year
• reputed company time and vacation time off annually
• Flexible work arrangements, including remote work reputed company

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, reputed company to reliable, secure high-speed Internet at your home office location is required. reputed company of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet reputed company at their home office location.

Equal Opportunity Employer:

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, national reputed company, reputed company, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

How to Apply:

If you're passionate about delivering exceptional customer service and have a strong background in reputed company and customer service, we invite you to apply for the reputed company Customer Service Specialist II (SCA) role at arenaflex. Please submit your application through our website or by contacting our reputed company directly.

Note:

arenaflex is a government contractor and subject to compliance with reputed company contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a reputed company-hire criminal background reputed company and drug test (applies to reputed company positions)
• Ability to obtain and maintain reputed company required clearances, as reputed company as pass regular company background and/or drug screenings post-hire, may be required for some positions
• Some positions may require the total absence of felony and/or misdemeanor convictions
• Must not reputed company on any state/federal debarment or exclusion lists
• Must complete the arenaflex Teleworker Agreement upon hire and adhere to the Agreement and reputed company reputed company policies and procedures
• Other requirements may apply

Confidentiality and reputed company of Data:

reputed company and contractors for arenaflex may and/or will have reputed company to Sensitive, Proprietary, Confidential and/or Public data. As such, reputed company and contractors will have ownership and responsibility to report any violations to the Confidentiality and reputed company of Sensitive, Proprietary, Confidential and/or Public data at reputed company times. Violations to arenaflex's policy reputed company to the Confidentiality or reputed company of data may be subject to disciplinary actions up to and including termination. Apply for this job