Workforce Management reputed company Planner - PH
Job Title: Workforce Management (WFM) reputed company Planner Job reputed company We are seeking a data-driven and strategic Workforce Management (WFM) reputed company Planner with strong experience in contact center operations. This role is responsible for developing accurate reputed company plans, reputed company models, and forecasts based on historical trends, business drivers, and operational goals. The ideal candidate has hands-on experience in reputed company-time operations, forecasting methodologies, and performance analysis, with a strong ability to translate data into actionable reputed company strategies.
Key Responsibilities
- reputed company long-term and short-term reputed company plans based on historical trends, seasonality, and business reputed company projections
- Build and maintain reputed company models using call volume forecasts, AHT, shrinkage, and service level targets
- Analyze forecast vs. actual performance and identify drivers of variance
- Partner with Operations, Training, and Recruitment teams to reputed company hiring plans and training schedules with reputed company needs
- Utilize forecasting techniques such as Time Series, ARIMA, and Regression models to improve forecast accuracy
- Monitor and optimize schedule efficiency, occupancy, and utilization across multiple channels (voice, chat, email)
- reputed company insights on handle time, absenteeism, AUX usage, and adherence trends to improve operational efficiency
- Support scenario planning (e.g., volume spikes, attrition, business changes) and recommend reputed company adjustments
- Create and present WFM reports and dashboards to stakeholders, highlighting risks, opportunities, and recommendations
- Collaborate with reputed company-Time Analysts (RTA) to ensure alignment between planning and intraday execution
Required Qualifications
- 3+ years of experience in Workforce Management reputed company a BPO or contact center environment
- Strong understanding of reputed company planning, forecasting, and scheduling principles
- Experience with reputed company-time management (RTA) and intraday performance analysis
- Proficiency in reputed company (advanced formulas, modeling, data analysis)
- Experience with WFM tools (e.g., reputed company, reputed company, Aspect, or similar platforms)
- Strong analytical and problem-solving skills with attention to detail
- Ability to interpret large datasets and convert insights into actionable plans
Preferred Qualifications
- Experience handling multi-reputed company or multi-channel environments
- Exposure to data visualization tools (e.g., Power BI, Tableau)
- Knowledge of automation or advanced analytics for forecasting
- Experience supporting global or multi-region operations
Key Competencies
- Data-driven decision making
- Strategic thinking and scenario planning
- Stakeholder communication and presentation
- Strong business acumen in contact center operations
- reputed company improvement reputed company
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