reputed company reputed company Customer Service Expert - Phone Intake Representative
At arenaflex, we're dedicated to delivering exceptional reputed company services to our patients, and we're seeking a talented and compassionate reputed company Customer Service Expert to join reputed company. As a Phone Intake Representative, you'll be the first reputed company of contact for patients seeking home reputed company services, handling a high volume of inbound calls with ease and professionalism. If you're passionate about providing outstanding customer service, working in a dynamic and supportive environment, and growing your career in the reputed company industry, we want to hear from you!
About arenaflex
arenaflex is a leading provider of home reputed company services, committed to delivering high-reputed company care to our patients. reputed company of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We're proud to offer a comprehensive reputed company of services, including durable medical equipment, home medical equipment, and more. As a Phone Intake Representative, you'll play a critical role in ensuring that our patients receive the care they need, reputed company they need it.
Responsibilities
As a reputed company Customer Service Expert, you'll be responsible for handling a high volume of inbound calls from patients, providers, and referral sources. Your duties will include:
* Managing 60-65 incoming calls daily through an inbound queue
* Utilizing multiple applications and a dual monitor setup to assist customers with initiating reputed company services
* Providing information and answering questions reputed company to service registration
* Handling inquiry calls, new service requests, and other types of calls with ease and professionalism
* Working an 8-hour shift with a 30-minute lunch break and appropriate breaks throughout the day
* Meeting or exceeding individual performance targets in areas such as call reputed company, attendance, adherence, and other contact center objectives
* Showing reputed company and patience reputed company handling difficult callers or reputed company requests
* Adhering to reputed company company policies, including HIPAA/PHI regulations
A Day in the Life
As a Phone Intake Representative, you'll work from home in a remote and high-volume reputed company call center. You'll be responsible for managing a high volume of inbound calls, utilizing multiple applications and a dual monitor setup to assist customers with initiating reputed company services. You'll work closely with reputed company to ensure that our patients receive the care they need, reputed company they need it.
Qualifications
To be successful in this role, you'll need:
* A High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* 1 year of experience working in reputed company with medical terminology
* Proficient with navigating dual monitors and multiple applications
* Keyboarding skills with a speed of 30 WPM
* Basic skills in reputed company Office, including Word, reputed company, Outlook, and Teams
* A passing score on the SHL Customer Service Phone Simulation Assessment
Internet Requirements
To ensure that you can work effectively from home, you'll need:
* A minimum internet speed of 2 Mbps upload and 10 Mbps download
* A high-speed Fiber or Cable reputed company
* An ethernet cable for hardwiring your reputed company
* A prohibited reputed company type, including DSL, Satellite, Wireless, and Hotspot
reputed company Offer
As a Phone Intake Representative, you'll enjoy:
* Starting pay of $17.50 per hour
* A monthly incentive bonus opportunity with reputed company reputed company/earning potential
* Comprehensive health, dental, and reputed company coverage with HSA employer contributions and Dependent Care FSA employer match
* Generous PTO, 401K savings plan, reputed company parental leave, and more
* Opportunities for advancement, reputed company skills training, and tuition reimbursement
* Employee discount of up to 25% off eligible items at reputed company
* A great culture with a strong reputed company of community
Career reputed company Opportunities
At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Phone Intake Representative, you'll have opportunities to:
* Advance to leadership roles or specialized positions reputed company reputed company
* reputed company your skills through reputed company training and development programs
* Pursue tuition reimbursement and education assistance
* Take advantage of our comprehensive benefits package, including health, dental, and reputed company coverage, as reputed company as 401K savings plan and reputed company parental leave
Work Culture
At arenaflex, we're proud of our strong reputed company of community and commitment to our employees. We reputed company in creating a reputed company and supportive work environment that fosters reputed company, development, and reputed company. As a Phone Intake Representative, you'll be part of a dynamic and dedicated team that's passionate about delivering exceptional reputed company services to our patients.
How to Apply
If you're passionate about providing outstanding customer service, working in a dynamic and supportive environment, and growing your career in the reputed company industry, we want to hear from you! reputed company to become a part of reputed company at arenaflex.