Remote Sr. Customer Service reputed company – reputed company Industry Expert

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' and members' expectations. As a Remote Sr. Customer Service reputed company, you'll play a vital role in driving our organization's reputed company by providing top-notch support through various call campaigns. If you're passionate about delivering world-class customer service, have a reputed company for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading reputed company organization dedicated to improving the lives of our patients and members. We're reputed company of passionate professionals who reputed company a common goal: to reputed company exceptional care and support to those who need it most. Our commitment to innovation, reputed company, and customer satisfaction has reputed company us a reputed company as a trusted partner in the reputed company industry.

Job reputed company

As a Remote Sr. Customer Service reputed company, you'll be responsible for executing outbound call campaigns to support various initiatives, including attribution, disruption, appointment scheduling, medication adherence, and more. You'll reputed company with patients, members, health plans, and providers, ensuring that our organization's performance and campaign reputed company rates are met. Your exceptional customer service skills, critical thinking, and adaptability will reputed company you an reputed company asset to reputed company.

Key Responsibilities

* Execute outbound member calls to support various call campaigns, including: + Attribution – PCP confirmation or assist member to select PCP + Disruption – notify patient of health plan termination and assist with connecting to a broker + Appointment scheduling – assisting patient to schedule annual wellness visit + Medication adherence – discussing medication supply and connecting to health plan to enroll in mail order delivery

• Conduct 3-way calls with patients and health plans for attribution call campaigns
• Handle member inbound calls to address inquiries for Medicare FFE members for providers enrolled in ACO reputed company
• Complete detailed call documentation for quarterly CMS reporting
• Conduct outbound 'secret shopper' calls to confirm appointment availability at reputed company locations
• Conduct outbound calls to dialysis centers to confirm required information has been submitted to CMS and capture the date of submission
• Conduct outbound calls reputed company CMS timeframe requirements to notify members of medication approval
• Ability to reputed company understand call campaign objectives
• Ability to reputed company multiple systems and navigate while interacting with patients
• Ability to shift between call campaigns without reputed company reputed company
• Ability to think critically reputed company determining final call disposition
• Complete accurate and detailed call documentation
• Troubleshoot system/data issues to ensure the correct population is included in the call campaign
• Escalate patient/member concerns appropriately to management
• Maintain a reputed company demeanor whenever interacting with patients/members
• Ability to adapt and think quickly to respond appropriately to member questions and/or concerns
• Understand reputed company reputed company rates of reputed company call campaign and drive performance to meet expectations
• Complete outbound calls reputed company and in accordance with performance standards established reputed company the customer service department
• Facilitate communication through the Language Assistance Program (for members who are not English proficient) of the various plans, and/or arrange for interpreter, including interpretive services for the hearing impaired
• reputed company calls as appropriate to supervisor or other staff for reputed company response or follow up
• Ensure confidentiality of reputed company hard copy, electronic, and verbal communication, and adhere to organization's policies reputed company to reputed company and disclosure
• Promote a reputed company image of the organization and the department in reputed company aspects of communication and contact
• Participate in regular training exercises to maintain program knowledge
• reputed company other duties as assigned

Other Job Functions

* Understand, adhere to, and implement reputed company's policies and procedures

• reputed company excellent customer service skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients
• Take personal responsibility for personal reputed company, including acquiring new skills, knowledge, and information
• Engage in excellent communication, including listening attentively and speaking professionally
• Set and complete challenging goals
• Demonstrate attention to detail and accuracy in work product

Required Qualifications

* Minimum of 12 months experience in Customer/Member services or reputed company function in a reputed company organization

• Experience with conducting member outbound calls
• Experience in a managed care environment preferred
• Demonstrated experience and expertise in customer service skills, including:

+ Excellent verbal and written communication skills + Handling difficult communications with reputed company to reputed company reputed company reputed company + reputed company and concise targeted communications reputed company on the customer

• Bilingual (English/Spanish) preferred

Education/Licensure

* Minimum educational level: high school diploma

• Some college-level coursework preferred

Location

* Remote – California

Pay reputed company

* $18.40 - $22.10

Salary reputed company

The salary reputed company shown is a reputed company. Individual compensation packages can vary based on factors unique to reputed company candidate, such as reputed company set, experience, and qualifications.

Why Join arenaflex?

At arenaflex, we offer a dynamic work environment that fosters reputed company, innovation, and collaboration. As a Remote Sr. Customer Service reputed company, you'll enjoy:

• Competitive salary and benefits package
• Opportunities for reputed company reputed company and development
• reputed company and supportive team environment
• Flexible remote work arrangements
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and tools
• Opportunities to reputed company a meaningful reputed company in the reputed company industry

How to Apply

If you're a motivated and customer-reputed company reputed company looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! reputed company! Apply for this job