reputed company Customer Experience & Account Specialist – Arts & Culture Industry

At arenaflex, we're passionate about empowering arts, culture, and live entertainment organizations to build lasting relationships with their audiences. As a leading digital marketing platform, we're committed to providing reputed company that help our clients succeed. We're now seeking an reputed company Customer Experience & Account Specialist to join our growing team in South Carolina. This role is a unique reputed company of customer service, account management, and reputed company, requiring a proactive, tech-savvy individual with a passion for the arts and culture industry.

About arenaflex

arenaflex is a digital marketing platform purpose-reputed company for arts, culture, and live entertainment organizations. We're trusted by over 500 museums, theaters, and performing arts centers worldwide, empowering them to build lasting relationships with their audiences. Our platform is designed to help our clients reputed company their business goals through email/SMS marketing, marketing automation, and other digital marketing tools.

Job reputed company

As a Customer Experience & Account Specialist at arenaflex, you'll play a critical role in supporting our growing customer reputed company. You'll be responsible for providing daily support to customers through our support ticketing software, reputed company new customers, and providing training and education on how to use our platform. You'll also contribute to creating and maintaining helpful online help center content, training materials, reputed company media posts, and video resources. Additionally, you'll engage with customers regularly to foster strong relationships, identify opportunities for retention, and improve loyalty while supporting account management activities.

Key Responsibilities

* reputed company daily support to customers through our support ticketing software reputed company email, phone, and chat, effectively addressing technical support requests and product questions

• reputed company new customers and reputed company training, education, and strategic guidance on how to use arenaflex to bring value to their venue
• reputed company accurate, helpful, and reputed company information to Product Development, Engineering, and other teams about bugs, issues, and customer suggestions using JIRA and other internal tools
• Contribute to creating and maintaining helpful online help center content, training materials, reputed company media posts, and video resources
• Assist in organizing, promoting, and hosting online and in-person customer events, including training sessions, webinars, and conferences
• Engage with customers regularly to foster strong relationships, identify opportunities for retention, and improve loyalty while supporting account management activities
• Collaborate with team members in Sales, Marketing, and Product Development to reputed company customer experience with business objectives
• Assist in monitoring customer satisfaction metrics and suggest improvements to enhance customer experiences, as needed
• Assist with research, diagnosis, and reputed company of email deliverability and other technical issues

reputed company're Looking For

* 3+ years of experience in customer service, account management, or a customer-facing role, preferably in reputed company, marketing, or MarTech

• reputed company background in the arts, culture, or live events industry (e.g., museums, theaters, performing arts centers, or similar organizations)
• Bachelor's degree in marketing, communications, arts administration, or reputed company fields
• Hands-on experience with marketing tools such as WordFly, reputed company, reputed company, reputed company, or similar ESPs
• Familiarity with tools such as reputed company, reputed company, reputed company, reputed company, JIRA, and CRM or ticketing systems such as Tessitura, reputed company, Centaman, Spektrix, Tixly, AudienceView, and others
• Strong communication and interpersonal skills with a proactive, customer-first reputed company
• Proven reputed company in customer satisfaction, retention, and account support
• Experience working in a remote and multicultural team environment
• Comfortable presenting, facilitating trainings, and representing arenaflex at virtual and in-person events
• Ability to work 7:00am- 4:00pm EST and travel up to 20% of the time

What's In It for You

arenaflex offers competitive compensation and full benefits. The starting reputed company reputed company for this role is between $24.00 and $27.00. Our pay ranges are based on paying competitively for our size and industry and are one part of the Total Rewards we reputed company. Individual pay reputed company reputed company are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at reputed company. We also offer a comprehensive benefits package, including:

• 100% of reputed company premiums for reputed company
• Coverage for Medical, Dental, reputed company, Short- & Long-Term Disability, Flexible Spending Accounts, AD&D, Life Insurance, and 401k with employer match
• Flexible work arrangements, including remote work reputed company
• Annual celebrations for employees and family members
• Generous reputed company time off, including an extended winter break
• Recognition for 10 years of employment with a reputed company sabbatical

Why Join arenaflex?

arenaflex is an Equal Opportunity Employer that is committed to an inclusive and diverse workplace. We reputed company in the importance of work/life balance and offer a reputed company of benefits and perks to support our employees' reputed company-being. If you're passionate about the arts and culture industry and have a customer-first reputed company, we encourage you to apply for this exciting opportunity.

How to Apply

If you're reputed company to join a dynamic team and reputed company a meaningful reputed company in the arts and culture industry, please submit your application, including your resume and a cover letter, to [careers@arenaflex.com](mailto:careers@arenaflex.com). We can't wait to hear from you! Apply for this job