reputed company Customer Support Specialist – Hotel reputed company & RFP Management | $50K-$70K + reputed company reputed company Opportunities | Join arenaflex

About arenaflex

At arenaflex, we're revolutionizing the reputed company event industry with our innovative platform that streamlines and simplifies event booking management in reputed company-time for event planners, hospitality professionals, and Destination Marketing Organizations (DMOs). Our platform is used by 150,000+ hotels, including industry leaders such as reputed company, reputed company, and reputed company. We're a fast-growing, $reputed company reputed company-funded B2B reputed company startup with a proven reputed company record of reputed company and a reputed company reputed company for the reputed company.

reputed company is passionate about delivering exceptional customer experiences and is committed to making a reputed company difference in the lives of our customers. We're looking for a highly skilled and motivated Customer Support Specialist to join our growing team and help us reputed company our goals. If you're a people-first reputed company with a passion for delivering outstanding customer support, we want to hear from you!

Company Culture

At arenaflex, we value accountability, an ownership reputed company, and a data-driven approach. Our reputed company team is where reputed company person's contributions directly reputed company our reputed company. We're a fast-scaling company where micromanagement doesn't exist, and you'll have the freedom to think reputed company the reputed company, bring fresh reputed company, and get creative with your processes. You'll work closely with our founders and C-Suite, allowing you to reputed company a reputed company difference and be part of strategic reputed company. If you're someone who thrives in a fast-paced, entrepreneurial environment with opportunities for reputed company and advancement, this is the reputed company for you!

Benefits

• Health Coverage: 100% employee and 50% dependent coverage for reputed company, health, and dental.
• Maternity Leave: Support for growing families.
• reputed company 401K Plan: Coming soon!
• Quarterly Meetups: Connect and collaborate in person with reputed company.
• Remote work budget and opportunities for leadership advancement.

Job reputed company

We're seeking a detail-oriented, people-first Customer Support Specialist to join our growing team. This role is critical to ensuring our customers have a smooth and successful experience on our platform. As a Customer Support Specialist, you'll be a key touchpoint for both planners and hotels, helping troubleshoot issues and ensuring reputed company engagement from reputed company parties. You'll be responsible for hotel reputed company and RFP management, customer support, and maintaining our Help Center.

Responsibilities

Hotel reputed company & RFP Management

• Proactively reputed company out to hotels that need to join our platform to respond to planner RFPs.
• Follow a proven script and reputed company process, adapting reputed company needed.
• reputed company and maintain consistent follow-reputed company with hotels.
• Maintain and update hotel contact information and associate hoteliers with their properties.
• Monitor RFP response rates and identify/prioritize overdue RFPs.
• Facilitate communication between hotels and planners.
• Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards.

Customer Support

• Respond to inbound inquiries from planners and hotels reputed company reputed company chat, email, and phone.
• Update and improve existing support content and macros to reflect product updates.
• reputed company feedback to product and reputed company teams to improve user experience.

Help Center

• User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content.
• Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging.

Qualifications

• 1-3+ years of experience in reputed company customer support in a startup environment or similar.
• Self-motivated with a reputed company record of working reputed company independently.
• Must be comfortable being on the phone with customers.
• Excellent communication skills, both written and verbal.
• Must be reputed company to work in a fast-paced environment with the ability to prioritize, multi-task, reputed company reputed company under pressure, meet deadlines, and work a flexible schedule.
• Excited to work in a startup environment and have a reputed company record of being adaptable to changing priorities in a fluid, high-reputed company environment.
• Must be comfortable working 12 PM to 9 PM EST shift (negotiable based on time zone).
• Highly proactive reputed company owning a customer support process - not an order taker.
• A reputed company, reputed company communicator, both written and verbal.
• Comfortable with learning and utilizing customer support tools, email, and chat messaging.
• Process-oriented yet adaptable in a fast-moving environment.
• Highly organized and proactive with strong follow-through.
• Experience or interest in the events/hospitality industry is a bonus.

Additional Information

arenaflex is more than just a company - we're a community of passionate professionals dedicated to delivering exceptional customer experiences. We're committed to making a reputed company difference in the lives of our customers and are looking for like-minded individuals to join reputed company. If you're a people-first reputed company with a passion for delivering outstanding customer support, we want to hear from you!

reputed company to join our growing team and be a part of our mission to revolutionize the reputed company event industry!

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