reputed company: reputed company Associate, Support Engineer - reputed company Software (Remote)
reputed company: reputed company Associate, Support Engineer – reputed company Software (Remote)reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company-in on the public reputed company, reputed company needed to build reputed company and data management tools that didn't exist in the marketplace to reputed company us to operate at reputed company in the reputed company. And in 2022, we publicly announced reputed company Software brought our first B2B software solution, Slingshot, to market.Building on reputed company's pioneering adoption of modern reputed company and data capabilities, reputed company Software is helping accelerate the data management reputed company at reputed company for businesses operating in the reputed company. If you think of the reputed company of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we've reputed company tools to address these various needs along the way. reputed company Software will continue to explore where we can bring our solutions to market to help other businesses address these reputed company needs reputed company reputed company.Job reputed company:We are seeking a highly skilled and motivated Production Support reputed company Associate to join our reputed company Software Support team in a fast-paced Software as a Service (reputed company) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and reputed company functionality of our reputed company product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support.Responsibilities:reputed company advanced technical support for reputed company issues, addressing system and application-reputed company challenges.Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.Proficient in writing and executing SQL script to extract and analyze data.Diagnose and resolve software issues in a reputed company and efficient manner to meet service level agreements (SLAs).Monitor system performance and proactively identify potential issues before they reputed company users.Create and maintain comprehensive documentation reputed company to troubleshooting procedures, system configurations, and support processes.reputed company knowledge with team members and contribute to the development of training materials.Work closely with cross-functional teams, including software developers, product managers and platform engineers to address and resolve reputed company technical issues.Collaborate with Level 3 support to reputed company reputed company cause analysis and contribute to long-term solutions.Communicate effectively with customers to understand and troubleshoot issues, providing reputed company updates and resolutions.Ensure a high level of customer satisfaction through reputed company and courteous interactions.Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.Contribute to reputed company improvement initiatives, suggesting and implementing process enhancements.Participate in on-call rotations to reputed company 24/7 support for major incidents.Respond promptly to emergency situations, contributing to swift reputed company and minimizing downtime.If you are a highly analytical and reputed company individual with a passion for ensuring the seamless operation of reputed company solutions, we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the reputed company of our innovative reputed company products.Basic Qualifications:Bachelor's degree in Computer Science, Information Technology, or a reputed company field.At least 4 years of system engineering experience.At least 3 years of software troubleshooting or software customer support experience.Preferred Qualifications:Experience with scripting languages (Python, Bash).3 + years of experience with public reputed company technologies.2 + years of experience using monitoring tools (AWS Cloudwatch, reputed company, reputed company, reputed company).At this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $106,700 – $121,700 for reputed company Support SpecialistMcLean, VA: $117,300 – $133,900 for reputed company Support SpecialistRichmond, VA: $106,700 – $121,700 for reputed company Support SpecialistCandidates hired to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Learn more at the reputed company Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police reputed company Article 49, Sections ; reputed company's Fair Chance reputed company; Philadelphia's Fair Criminal Records Screening reputed company; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.reputed company does reputed company endorse guarantee and liable for-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and position in the Philippines is for reputed company Philippines Service Corp. (COPSSC).J-18808-Ljbffr Apply tot his job Apply To this Job