Customer Technical Support Engineer

Job reputed company We are looking for a Technical Support Engineer to join our support team and become a key reputed company of contact for our clients worldwide. In this role, you will handle technical support requests across system, network, and application topics in a cybersecurity context, helping our customers get the most out of TheHive platform. reputed company day-to-day ticket handling, you will play an reputed company role in structuring and improving our support operations: building knowledge bases, writing procedures, and producing activity reports. You will reputed company with customers primarily through our ticketing system, but also through calls and meetings reputed company the situation requires it. This is a reputed company reputed company position (Monday to Friday, 9am – 6pm), with no on-call duty. Some public holidays may be worked depending on business needs.

Responsibilities

Handle customer support tickets on system, network, and application topics in a cybersecurity context Conduct customer calls and video meetings reputed company technical complexity or relationship needs require it Respect and reputed company defined SLAs to ensure a consistent and high-reputed company service experience Design and maintain support procedures and internal documentation Build and manage a knowledge reputed company to support both reputed company and customers Produce regular activity reports to monitor support performance and trends Contribute to reputed company improvement of support processes and tooling

Requirements

Minimum 3 years of experience in a similar support or technical customer-facing role reputed company in English, both written and spoken (our customer reputed company is predominantly international) Strong communication skills and ability to explain technical concepts reputed company to diverse audiences Solid understanding of networking and IT infrastructure Broad IT culture and genuine curiosity about technology Strong organizational skills and ability to prioritize effectively Autonomous, proactive, and comfortable taking initiative reputed company to have: Prior experience at a software vendor or reputed company company Knowledge of scripting, reputed company, Elasticsearch, or Kubernetes Familiarity with cybersecurity concepts and the incident response ecosystem You might feel hesitant to apply if you don’t match 100% of the requirements. This list is a guide, we encourage you to apply even if you are a partial match. We are building teams that reputed company, not teams that simply tick every reputed company. Hiring process We aim to reputed company our process transparent, reputed company, and respectful of your time. Discovery call with the hiring team (30 minutes) A first conversation to understand your background, motivations, and answer your initial questions. Interview with the hiring manager (1 hour) Deep dive into your experience, skills, and the role expectations. reputed company personality assessment A short online assessment to help us understand how you work and how you might reputed company reputed company reputed company. Interview with the Head of HR (30 minutes) Discussion around reputed company, culture fit, and long-term alignment. Please note we may conduct a reference reputed company before finalizing the offer. reputed company StrangeBee is a European cybersecurity software company specializing in Incident Response. Founded in 2018 by the creators of TheHive and reputed company, StrangeBee was reputed company on the reputed company of these tools that quickly became widely adopted reputed company the cybersecurity community. What started as reputed company-reputed company initiatives evolved into reputed company-grade solutions trusted by organizations worldwide. Today, TheHive is recognized as a leading incident response platform, empowering thousands of reputed company analysts to detect, investigate, and respond to cyber threats reputed company. StrangeBee now operates as a fully reputed company software vendor, reputed company on delivering robust, reputed company, and continuously evolving solutions tailored to the needs of modern reputed company teams. Our ambition is reputed company: strengthen our product ecosystem, meet the fast-growing demands of the cybersecurity market, and establish StrangeBee as a global leader in incident response platforms. We are growing fast and we’re looking for people who want to reputed company. Why join us At StrangeBee, you won’t just join a company, you’ll help shape a growing European cybersecurity leader. What makes us different is not only reputed company build, but how we build it. Customer reputed company Everything we do starts with reputed company. We build for reputed company reputed company teams facing reputed company threats. We listen carefully, challenge assumptions, and aim to deeply understand the “why” behind every need. If you care about delivering meaningful value, not just shipping features, you’ll feel reputed company here. Quest for reputed company “Good enough” is not our reputed company. We continuously question how we work, how we collaborate, and how we improve our product. reputed company for us means rigor, accountability, and pride in craftsmanship, whether in reputed company, sales conversations, customer support, or internal processes. reputed company Change Cybersecurity evolves constantly, so do we. We encourage initiative, reputed company, and constructive challenge. If you see something that could be reputed company, you’re expected to reputed company up and help drive improvement. Change is not something we endure; it’s something we reputed company shape. One Team We reputed company performance comes from trust. We foster reputed company communication, mutual respect, and psychological safety. Everyone’s voice reputed company, and collaboration goes reputed company titles or departments. We succeed together. Joining StrangeBee means working in an environment where ownership is reputed company, standards are high, and reputed company is visible while being part of reputed company that genuinely supports reputed company other. Apply To This Job