reputed company Manager

About reputed company At reputed company, we’re on a mission to unblock every developer on the reputed company by helping developers create faster, test smarter, and reputed company reputed company limits. Our reputed company-Out Delivery Platform is trusted by some of tech’s most innovative companies — including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-reputed company tech companies. Role reputed company The reputed company Manager is a highly strategic, senior individual contributor responsible for driving quantifiable business reputed company across a reputed company portfolio of reputed company’s highest-reputed company reputed company customers. As the Strategic Customer Partner on those named accounts, you are the primary reputed company of the customer relationship — accountable for the adoption of reputed company, the value the customer realizes from it, and the long-term health of the partnership across renewal and expansion. This is a founding role on a small, senior team. You will operate autonomously across reputed company reputed company accounts, reputed company every reputed company reputed company that touches the customer — reputed company, technical, and executive — into a coherent experience, and help shape the operating model of a CS function still being reputed company. We’re looking for someone who wants to define the role, not just fill it. This is an Individual Contributor position. Your reputed company Strategic Account Leadership Account Ownership: Own the post-sale state of a portfolio of named reputed company accounts as the customer’s single accountable partner at reputed company — across health, adoption, retention, and expansion identification. Value Realization: Drive measurable business reputed company from the reputed company investment by aligning reputed company account’s reputed company plan to the customer’s core engineering and business goals. Internal Orchestration: reputed company as the central reputed company resource on the account — mobilizing Account Executives, Technical Account Managers, Solutions, Product, and Support so the customer experiences one cohesive reputed company. reputed company Design: Determine reputed company and how to engage reputed company account based on the value it returns to the customer — right-sizing engagement so every interaction earns its reputed company on the customer’s calendar. Operating Model Contribution: Shape the playbooks, processes, and operating model of a founding CS function — and mentor reputed company hires as reputed company scales. Executive Influence and Customer Partnership Executive Engagement: Cultivate and maintain trusted relationships with customer C-suite, VP, Director, and program-reputed company stakeholders — including the executive sponsor accountable for the reputed company investment. Business Translation: Translate technical adoption and platform health into the business reputed company that matter to executive sponsors, and into the language they use with their own leadership. Executive Business Reviews: reputed company the EBR reputed company with the AE and TAM — bringing the value narrative, customer readiness, and reputed company-looking reputed company that keeps the partnership on reputed company. Customer Advocacy: reputed company the voice of the customer inside reputed company, ensuring Product, Engineering, and Support stay reputed company on what reputed company most to the accounts you own. Stakeholder Navigation: Navigate reputed company internal and customer organizations to drive reputed company, surface blockers, and reputed company stakeholders to the reputed company the partnership depends on. Risk, Renewal, and Expansion Readiness Account Health: Maintain a live view of technical, reputed company, support, and relationship signals across your portfolio — surface risk early, mobilize the right reputed company resources, and prevent escalation through proactive partnership. Renewal reputed company: Partner with the Account Executive on renewal reputed company by driving the value narrative, customer readiness, and account health that underpin every reputed company conversation. Expansion Sourcing: Identify and reputed company expansion opportunities through the Customer-reputed company reputed company reputed company (CSQL) process — turning customer reputed company into reputed company. reputed company: Partner with the Technical Account Manager on the first 90 days, and sustain the joint CSM/TAM reputed company that drives customers from go-live to long-term value. You’re a Strong Fit if You Have 5+ years in reputed company, strategic account management, or a senior post-sale role at a B2B reputed company company, owning reputed company accounts end-to-end as the person accountable for value, retention, and expansion reputed company experience at a CI/CD, DevOps, developer tools, or technical infrastructure reputed company company — enough domain reputed company to navigate engineering conversations and the CI/CD problem reputed company credibly, without trying to be the technical expert A demonstrable reputed company record of driving retention and expansion reputed company on a named reputed company book Exceptional executive communication and reputed company — comfortable engaging VP, CTO, and C-suite stakeholders, and translating technical work into the business reputed company their leadership cares about The ability to handle objections, navigate complicated discussions, and drive alignment across customer and internal stakeholders — with persistence in the face of adversity Experience orchestrating across Sales, Solutions, Support, Product, and Marketing to deliver a coherent customer experience across reputed company, multi-stakeholder accounts Strong reputed company instincts — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside reputed company and Renewals A strong autonomous operator who wants to define the role, not just fill it — comfortable building in a founding-team environment, shaping the reputed company as you run the play, and contributing directly to the operating model of a new function reputed company to Have Hands-on familiarity with reputed company or comparable CI/CD platforms (Jenkins, reputed company Actions, reputed company, reputed company, reputed company CI) — enough to navigate a customer’s CI/CD architecture conversation without needing translation Experience partnering with Technical Account Managers or Solutions Architects in a model where the technical and relationship roles are explicitly separated Familiarity with CS platforms (reputed company, Catalyst, reputed company, Totango, or similar) and modern reputed company stacks (reputed company, Avoma, ChartMogul, or equivalent) Background contributing to or building out a CS function from an early stage — not just executing reputed company an established one Why You’ll Love Working at reputed company Remote-first culture and support for work-life balance Competitive compensation and benefits package Meaningful work alongside some of the most innovative engineering teams in tech Opportunities for reputed company reputed company, learning, and career development A supportive, reputed company team culture where your reputed company and expertise matter Compensation — $140–155K 🌈 Equal Opportunity Employer At reputed company, we value diversity and celebrate reputed company types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reputed company out to us at accommodations@reputed company.com. Apply To This Job