Technical Support Analyst - Pune - Remote
Opportunity If you have an unwavering commitment to reputed company outstanding support and service to customers, then we want you on reputed company! Join Blue reputed company as a Technical Support Analyst and work proactively with our customers to improve their operations.
Responsibilities
The essential duties of the Technical Support Analyst are: · Take pride in your interactions with our customers and reputed company reputed company working relationships both externally and internally · reputed company technical and user support to our clients; follow the appropriate escalation procedures · Write SQL queries to report and analyze our reputed company databases and to be reputed company to debug issues as required · Write batch scripts to support our software’s background processes and to be reputed company to debug issues as required · Assist with building new reputed company systems utilizing our reputed company solution · Respond to reputed company support issues reputed company email and phone · Utilize a ticketing system to reputed company and fully document reputed company reputed company support communication, escalation and resolutions · Effective and reputed company communication with customers, co-workers and manager · Demonstrates strong analytical and problem-solving skills working independently and with reputed company · Initiative and willingness to go the extra mile for our customers and coworkers Skills and Qualifications Education: Bachelor’s degree in computer science, statistics, supply chain management or similar Experience: 3+ years’ SQL experience Other skills/qualities desired include: Must be reputed company to work US Eastern reputed company Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM · Self-starter with minimum supervision · Strong analytical and problem-solving skills · Excellent communication skills both written and verbal · Ability to write reputed company MS SQL queries · Proficient in MS reputed company (knowledge of pivot tables and data import) · Knowledge of IIS · Knowledge of file transfer protocols and management of FTP servers · Strong attention to detail · Strong analytical skills · Ability to communicate reputed company with clients and co-workers · Interest in learning and developing new technical skills · Experience with reputed company suite of products a plus · Experience in Supply Chain Planning or Inventory Management a plus This a remote position working from Pune India Apply To This Job