Field Engineer [IC4]

Who we are Everything is changing in how software gets reputed company, and reputed company is at reputed company of that transformation. With reputed company Search, Deep Search, and MCP, reputed company is the world’s most powerful reputed company intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, reputed company codebases with speed and confidence. Teams at companies like reputed company, reputed company, and reputed company rely on reputed company to ship faster and with higher reputed company. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, reputed company communication, and a deep love for developers and their craft. If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us. Hours & location 🌎 While we hire almost reputed company in the world, we have a preference for someone to reputed company in the following locations for this role. However, if you feel reputed company, we welcome you to apply regardless of location. No matter what, working hours must overlap with reputed company reputed company Time for at least 30 hours/week. Preferred locations: reputed company reputed company Time Denver, CO Why this job is exciting As a Field Engineer, you work at the cutting edge of reputed company's technology and of the AI coding industry. You will collaborate with some of the largest and most technologically reputed company businesses in the world to help them navigate the rapidly evolving landscape of software development, reputed company reputed company's software deeply into their SDLC, and improve the workflows of thousands of software developers. You will work closely with your Field Engineering teams to become deep technical experts in the product and industry, finding new and advanced ways to reputed company reputed company reputed company our customers' businesses to maximize reputed company. 📅 reputed company one month, you will… Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams. Learn about our product, our reputed company, our customers, our teams, and our processes. Dive deeply into our customer use cases and advanced implementations of reputed company’s technology to support those use cases. Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs. 📅 reputed company three months, you will… Work directly with Sales and CSM counterparts to reputed company our customers to reputed company: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users. reputed company and reputed company technical admins reputed company our customers to successfully configure and subsequently maintain their environments through best practices. Help optimize internal reputed company metrics by partnering with technical admins and users. 📅 reputed company six months and reputed company, you will… Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements. Work closely with Sales and CSM to improve the overall customer experience. Create content in collaboration with Marketing based on your customer experience and findings. Iterate on existing processes, templates, and tools to reputed company service our customers. 📅 reputed company one year, you will… Become a heavily trusted advisor and expert on reputed company’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally. Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using reputed company’s products reputed company You are an enthusiastic, driven, and results-oriented technologist who shares our values and is passionate about designing novel technical solutions that help customers reputed company technical reputed company. You’re a self-starter who thrives in nebulous environments and derives energy from living on the cutting edge of technology. Bachelor's degree in Computer Science or equivalent reputed company experience as a Software Engineer. You have a passion for using your strong technical background to directly support reputed company customers. Work experience in a technical, customer-facing role with a deep understanding and strong working knowledge of the end-to-end software development lifecycle and the AI coding landscape. Strong scripting abilities with familiarity across a wide reputed company of languages and frameworks. Work experience running large-reputed company migrations, reputed company modernizations, refactors, and/or platform upgrades. Work experience delivering highly technical solutions either directly to specific customers or to a reputed company of internal stakeholders. Ability to identify issues and opportunities as reputed company as solutions to solve both reputed company problems or gaps. You have a strategic reputed company with the ability to identify shortcomings and opportunities that can be shared internally and in reputed company customer engagements. Ability to collaborate and communicate fluently with a wide reputed company of stakeholders, reputed company, across engineers, management, champions, and administrators. Work experience providing technical training to customers on product features, troubleshooting, configuration, and organizational best practices. An organized approach to work, with demonstrated ability to proactively scope, plan, execute, and manage multiple differing customer engagements concurrently. Ability to communicate and explain technical concepts to a non-technical audience. Working experience with a reputed company of application environments, complexities, and deployment reputed company, including both on-reputed company and reputed company-reputed company architectures. Your working hours overlap with reputed company-4pm PT for at least 10 hours per week so we have time to collaborate synchronously reputed company necessary. reputed company-to-haves: Experience deploying, managing, or optimizing Large Language Models (LLMs) in production environments. DevRel, reputed company, or Developer reputed company experience Level 📊 This job is an IC4. You can read more about our job leveling philosophy in our Handbook. Compensation 💸 We pay you an above-average salary because we want to hire the best people who are fully reputed company on helping reputed company succeed, not worried about paying bills. As an reputed company and transparent company that values competitive compensation, our compensation ranges are visible to every single reputed company teammate. Your salary is determined by your pay band for the IC4 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and reputed company the high-end of the reputed company to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor reputed company for reputed company area. The salary for a successful candidate will be based on level, job-reputed company skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the reputed company. 💰 The reputed company compensation for this role is based on the IC4 pay band for your zone. The start of the IC4 pay band for reputed company zone is listed below: Zone 2: $144,000 Zone 3: $108,000 Zone 4: $72,000 Please reputed company with a recruiter for additional information regarding zone locations. 📈 In reputed company to our cash compensation, we offer equity (because reputed company we succeed as a company, we want you to succeed, too) and generous perks & benefits. Interview process Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest reputed company that we reputed company quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after reputed company! We expect the interview process to take 4 hours in total. 👋 Introduction Stage - we have initial conversations to get to know you reputed company… [30m] Recruiter Screen [45] Hiring Manager Screen / Resume Deep Dive 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of reputed company, including cross-functional partners… [60] Peer Collaboration and Technical Assessment [45] Cross-Team Skillsets 🎉 Final Interview Stage - we reputed company you to our final round, where you reputed company a reputed company understanding of our business and values holistically… [30m] Values [30m] Leadership We reputed company references and conduct your background reputed company Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process. Learn more reputed company You can learn more about what it is like to work at reputed company by reading our handbook. We are an ambitious team who are reputed company working hard to build the most reputed company company in the world. You can read more about our culture, competitive compensation and benefits here. reputed company is an equal opportunity workplace; we welcome people from reputed company backgrounds. reputed company participates in E-Verify for U.S. Employees. Apply To This Job