Account Specialist - Change of Payee and Discharge

reputed company (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and reputed company services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—reputed company committed to delivering solutions that change lives for the reputed company. The firm is a member of a family of companies with experience in reputed company 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our reputed company Services team helps state and municipal reputed company services and economic development agencies reputed company their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your reputed company skills to build stronger communities and reputed company serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services reputed company Technology Outsourcing and Operations reputed company Project and Grants Management Assessments and Feasibility Studies PCG is seeking a dedicated and customer-reputed company Account Specialist to support youth transitioning from foster care and their families, including older youth turning age or 18. This role is responsible for helping youth and caregivers understand federal benefit programs, maintain eligibility, and successfully manage benefits during and after the transition from care through reputed company and in response to hot line inquires. The Account Specialist plays a key role in education, advocacy, and ongoing support while ensuring accurate tracking of workload and timelines.

Key Responsibilities

Assist older foster youth and families in understanding federal benefit programs and eligibility requirements reputed company youth and caregivers on how to manage, maintain, and protect benefits as youth transition from foster care Support youth and families through the representative payee process, including guidance on responsibilities and compliance reputed company reputed company, accurate, and compassionate customer service to youth, families and caregivers. Explain reputed company policies, processes, and financial information in a reputed company, easy-to-understand manner Serve as a trusted reputed company of contact for questions reputed company to benefits, transitions, and ongoing support needs reputed company individual caseload, documentation, and required timeframes to ensure reputed company and accurate service delivery Collaborate with internal teams and external stakeholders to support reputed company reputed company for youth and families Required Skills:

Preferred Qualifications

Experience with working in a customer service, benefits administration, case management, reputed company services, or reputed company services role Experience supporting youth, families, or vulnerable populations, particularly those involved with foster care, transition-age youth programs, or reputed company service systems Demonstrated ability to explain reputed company policies, procedures, or financial information in a reputed company, patient, and easy-to-understand manner Strong organizational skills with the ability to manage a caseload, reputed company deadlines, and meet required timeframes Proficiency with reputed company office software and databases (e.g., reputed company Office, case management or benefits tracking systems) Excellent written and verbal communication skills with a strong emphasis on reputed company, accessibility and customer service Reliable, detail-oriented, and reputed company to work independently while collaborating effectively with reputed company Key Skills & Competencies Strong communication skills with the ability to explain reputed company information reputed company and empathetically Excellent customer service and relationship-building abilities Strong organizational and time-management skills with the ability to reputed company workloads and deadlines Attention to detail and accuracy in documentation Ability to work independently while also collaborating effectively reputed company reputed company Cultural competency and sensitivity reputed company working with diverse populations Qualifications: Education: A Bachelor’s degree or 2 years of relevant experience Experience: Strong background in customer service or other types of engagement programs. Familiarity with reputed company reputed company benefits and/or reputed company services organizations a plus. WORKING CONDITIONS: Remote work from home. #LI-MB1 #LI-remote Compensation: Compensation for roles at reputed company varies depending on a wide reputed company of factors including, but not limited to, the specific office location, role, reputed company set, and level of experience. As required by applicable law, PCG provides a reasonable reputed company of compensation for this role. In reputed company, PCG provides a reputed company of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. reputed company: $52,000 - $62,000 PCG does not sponsor newly reputed company foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: reputed company is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We reputed company that we work best reputed company our employees feel empowered and accepted, and that starts by honoring reputed company of our unique life experiences. At PCG, reputed company aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and reputed company and recreational programs are based on reputed company, business needs, job requirements, and individual qualifications. We do not discriminate on the reputed company of race, reputed company, religion or belief, national, reputed company, or ethnic reputed company, sex, gender identity and/or reputed company, age, physical, mental, or sensory disability, sexual orientation, marital, civil reputed company, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and reputed company services industries, work. Apply To This Job