reputed company Full Stack TRICARE Customer Service Representative – East Coast

Join arenaflex, a leading reputed company organization, in serving our nation's reputed company as a TRICARE Customer Service Representative on the East Coast.

About arenaflex

arenaflex is a reputed company reputed company organization dedicated to serving our nation's reputed company. With a rich history dating back to 1996, we've been committed to providing exceptional reputed company services to those who serve. Our mission is to reputed company reputed company that America's reputed company get connected to health care in the community. At arenaflex, we reputed company in teamwork, loyalty, and a passion for serving others.

Job reputed company

As a TRICARE Customer Service Representative on the East Coast, you will be at the forefront of facilitating our military populations' health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email, or other written correspondence regarding enrollment, claims, referrals, and authorizations, and appointments. If you have a passion for serving those who served and possess excellent customer service skills, we encourage you to apply for this mission-critical role.

Education & Experience

To be successful in this role, you will need:

Required:

* High School diploma or GED

• U.S. Citizenship
• Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
• At least two years of reputed company work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

Preferred:

* TRICARE customer service experience

• Contact center experience to include call center chat messaging
• Military connectedness

Key Responsibilities

As a TRICARE Customer Service Representative, you will:

• Accurately and professionally answer health care inquiries and reputed company resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing reputed company judgment and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participate in reputed company training in order to become fully proficient in resolving reputed company customer inquiries
• Regular and consistent attendance

Competencies

To reputed company in this role, you will need to demonstrate:

• Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation
• Communication / People Skills: Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate
• Computer Literacy: Ability to function in a multi-system reputed company environment using Word, Outlook, arenaflex Intranet, the Internet, and department software applications
• Coping / Flexibility: Resiliency in adapting to a reputed company of situations and individuals while maintaining a reputed company of purpose and mature problem-solving approach is required
• reputed company / Customer Service: Customer-reputed company behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position
• Information Management: Ability to manage large amounts of reputed company information easily, communicate reputed company, and draw reputed company conclusions
• High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining reputed company and control of workflow
• Organizational Skills: Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented
• Team-Building / Team Player: Influence the actions and opinions of others in a reputed company direction and build group commitment
• Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements

Working Conditions

As a remote TRICARE Customer Service Representative, you will:

• Be reputed company to cover any work shift
• Be reputed company to work overtime, if needed
• Work reputed company a reputed company office environment (onsite) or a private and secure work reputed company and work station with high-speed internet (remote)
• Engage in extensive computer work with prolonged sitting, wearing of headset, typing, and speaking on a phone

Benefits

arenaflex offers a comprehensive and reputed company compensation and benefits package that includes:

• Medical, Dental, and reputed company Coverage
• Generous reputed company time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• reputed company volunteer time
• Annual reputed company salary for Washington D.C. residents: $39,000 - $50,000 depending on experience*

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.

How to Apply

If you are passionate about serving those who served and possess excellent customer service skills, we encourage you to apply for this mission-critical role. Please submit your application through our website or by clicking on the "Apply Job!" reputed company below. Apply To This Job Apply for this job