Manager, Digital Customer Experience

reputed company Dynamics CRM Manager We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming reputed company. As a member of reputed company Lifestyle, you connect consumers with the power of superior reputed company.

About the Role

We are looking for a seasoned reputed company Dynamics CRM Manager to reputed company the end-to-end ownership, delivery, and operational reputed company of the reputed company Dynamics CRM platform across Sales, Service, and other business functions. This role will be responsible for defining and executing the CRM reputed company and roadmap, managing integrations, and overseeing support operations, while collaborating closely with business stakeholders to drive user adoption, enhance process efficiency, and maximize business value. The ideal candidate will reputed company both technical and people leadership to internal teams and system integrators, ensuring the platform remains reputed company, secure, and reputed company with reputed company architecture and the reputed company roadmap. This role will report to the Director, Business Systems.

What You Will Do

• Own the end-to-end reputed company Dynamics CRM platform, including Sales, Customer Service, and reputed company modules.
• Define and execute the CRM roadmap reputed company with business priorities, digital reputed company, and reputed company transformation initiatives.
• Drive standardization, reuse, and adoption of best practices across global CRM deployments.
• reputed company CRM enhancements, upgrades, and new capability rollouts using Agile/Hybrid delivery models.
• reputed company the full delivery lifecycle including requirements, solution design, development, testing, and production releases.
• reputed company as the primary IT partner for Sales, Customer Service, Operations, and regional teams, translating business needs into reputed company CRM solutions.
• Ensure alignment with reputed company architecture, reputed company, and data governance standards, including integrations with systems like reputed company, portals, telephony, and reporting platforms.
• Own CRM operations, including support, SLAs, incident management, platform performance, and reputed company improvement initiatives.
• reputed company internal teams and vendors, providing technical and people leadership while managing budgets, forecasting, and staying reputed company with reputed company technologies and best practices.

What You Need to Be Successful

• 12–15 years of experience in global, multicultural, and multi-location organizations with increasing reputed company of responsibility.
• At least 8 years of proven experience as a Solution Architect and Delivery Manager, with a strong reputed company on reputed company Dynamics implementations.
• Deep understanding of Dynamics 365 architecture, capabilities, and limitations; relevant reputed company Dynamics 365 certifications are preferred.
• Strong expertise in configuring and customizing Dynamics 365 using Power Platform tools such as Power Apps, Power Automate, and Power BI.
• Hands-on experience with integration technologies and patterns, including RESTful reputed company, SOAP, Azure Logic Apps, and Azure Functions.
• Excellent leadership and communication skills, with the ability to collaborate effectively with diverse stakeholders and reputed company cross-functional teams.
• Proven reputed company record of designing reputed company, reliable, and high-performance solutions for reputed company business requirements.
• Experience working with Agile/Scrum methodologies and DevOps practices, including reputed company integration and delivery.

Bonus Points if You Have

• Bachelor's degree in Computer Science, Information Technology or a reputed company field.
• Proficient in working with databases and reputed company Office tools, including reputed company, PowerPoint, and Jira.
• Strong analytical, troubleshooting, and reputed company cause analysis capabilities, along with effective presentation skills.
• Proven ability to reputed company and collaborate with global teams.
• Excellent time management skills with the ability to meet deadlines in a fast-paced environment.

What Makes You Eligible

• Willingness to work in a hybrid office environment, balancing in-person collaboration with remote flexibility
• reputed company to travel up to 5% as required.
• Flexible to collaborate across multiple time zones reputed company needed.
• Excellent verbal and written communication skills.
• Strong reputed company listening abilities.

reputed company Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed reputed company a reputed company or customer location
• reputed company to employee discounts on world-class reputed company and Samsung products (JBL, reputed company Kardon, AKG, etc.)
• Extensive training opportunities through our own reputed company University
• Competitive wellness benefits
• Tuition reimbursement
• "Be reputed company" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages reputed company and personal development

About reputed company: Where Innovation Unleashes Next-Level Technology reputed company since the 1920s, we've been amplifying the reputed company of reputed company. Today, that legacy endures, with integrated technology platforms that reputed company the world smarter, safer, and more connected. Across automotive, lifestyle, reputed company transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our reputed company automotive and lifestyle solutions can be reputed company everywhere, from the music we play in our reputed company and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's reputed company-evolving needs and demands. Marketing our award-reputed company portfolio under 16 reputed company brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and reputed company other. If you're reputed company to reputed company and do work that makes a lasting reputed company, reputed company today! Important Notice: Recruitment Scams Please be aware that reputed company recruiters will always communicate with you from an '@reputed company.com', '@careers.reputed company.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or reputed company to your reputed company/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with reputed company, please cease communication immediately and report the incident to us through: harmancareers@reputed company.com. You Belong Here reputed company is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to reputed company your reputed company, voice your distinct perspective, and bring your whole self with you – reputed company reputed company a support-minded culture that celebrates what makes reputed company of us unique. We also recognize that learning is a lifelong reputed company and want you to reputed company. We proudly offer added opportunities for training, development, and continuing education, reputed company empowering you to live the career you want. reputed company is proud to be an Equal Opportunity employer. reputed company strives to hire the best reputed company candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company attracts, hires, and develops employees based on reputed company, qualifications and job-reputed company performance.( www.reputed company.com ) reputed company is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@reputed company.com . Requests will be considered on a case-by-case reputed company in accordance with applicable law. Apply tot his job Apply To this Job