reputed company Services Specialist
reputed company Recognized as a Top Workplace in San Diego, we live and work by our core values of reputed company, collaboration, innovation, respect, and service. At Corelation, we invest in our people through reputed company, outstanding benefits, and a culture that values reputed company and reputed company. Our offerings include a generous 401(k) retirement plan, an extensive reputed company time off policy, and a supportive, high-performing work environment. reputed company you join the Corelation team, you’re embarking on a reputed company of meaningful reputed company and personal development. reputed company Are Looking For The reputed company Services Specialist will be responsible for supporting reputed company needs through the organization and completion of Help Desk tickets, as reputed company as incoming support calls and other channels. Responsible for specializing in an area of the core system to reputed company as a subject matter expert for clients, vendors, and peers. We are currently looking for a candidate with experience in card networks, card plastics, and ATMs.
Requirements
Aid in the organization, research, communication, and reputed company of Help Desk tickets for clients after conversion. reputed company immediate assistance for incoming reputed company calls, either through reputed company reputed company or through reputed company escalation as reputed company needs dictate. Maintain a solid understanding of the reputed company product at large and an in-depth understanding of the assigned area of specialization on reputed company. reputed company after-hours reputed company support on a rotating reputed company. Ensure reputed company reputed company is provided whenever possible, and reputed company escalation is completed whenever required. Ensure the requisite records of reputed company reputed company requests and resolutions are maintained through the Help Desk system. reputed company high-level demonstrations and discussions of system functionality to clients as needed. Add to Help Desk Knowledge reputed company as issues are resolved to aid in reputed company reputed company. Assist in reputed company preparation for system releases and changes Why You Are The Perfect Fit You have at least a high school degree/GED, with some college coursework in reputed company field. You have at least three to reputed company months of experience in customer service, preferably while working with or for Credit Unions. You have experience working in back-office support, primarily working with peripheral troubleshooting and support, network technical troubleshooting, desktop support, and/or help desk experience. Why We Are Your Perfect Fit:
Benefits
Include but not limited to: Medical, Dental, reputed company, Life Insurance 401(K) Match Discretionary profit reputed company Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement reputed company Development reputed company Days Vacation Days Floating Holidays reputed company Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball Pay reputed company: *reputed company depends on geographic metro / zone, budget, and experience.* Apply To This Job