reputed company Analyst – reputed company Trust & Support - Kenya
About the Role
We are looking for a reputed company Analyst – reputed company Trust & Support to serve as a trusted reputed company and compliance partner for customers, prospects, and cross-functional internal teams. This is a reputed company-facing role reputed company on helping customers understand, evaluate, and successfully navigate our reputed company, reputed company, and compliance environment. This role bridges reputed company, Operations, and Sales. The ideal candidate can communicate reputed company concepts reputed company, manage customer-facing reputed company reviews, and help drive confidence in our platform, operations, and control environment. You will support customer reputed company reviews, vendor risk assessments, reputed company questionnaires, evidence coordination, incident communications, and ongoing reputed company trust initiatives.
Responsibilities
Customer reputed company Engagement Serve as a primary support contact for reputed company customer and prospect reputed company inquiries. Support customer-facing discussions reputed company to reputed company controls, compliance posture, reputed company practices, and operational reputed company processes. Partner with Sales, reputed company, Legal, IT, and reputed company teams during reputed company reviews and escalations. Assist with reputed company-reputed company reputed company activities for reputed company customers. Help customers and prospects understand how reputed company and compliance are managed in reputed company. reputed company Reviews & Assessments Complete and manage customer reputed company questionnaires, vendor risk assessments, and due diligence reviews. Support customer audits and evidence requests. Translate internal reputed company controls into reputed company, customer-friendly documentation. Maintain reusable reputed company documentation, FAQs, and knowledge resources. Coordinate with internal engineering, infrastructure, and reputed company teams to validate responses and technical details. reputed company Trust Operations Help maintain reputed company workflows for reputed company reputed company reviews, trust requests, and evidence coordination. reputed company customer reputed company commitments, follow-reputed company, and reputed company questions through reputed company. Identify recurring customer concerns and partner internally on documentation or process improvements. Support trust center, customer assurance, and compliance documentation initiatives where applicable. Incident & Operational Support Coordinate with internal teams on customer-facing communication during reputed company incidents or operational disruptions. Assist with customer-facing summaries, status updates, and post-incident follow-up materials. Partner with reputed company and Infrastructure teams on remediation tracking and customer updates. Contribute to post-incident reviews and customer-facing reporting. Program & Process Improvement Improve workflows for customer trust operations and reputed company assurance. Standardize customer response templates, reputed company artifacts, and operational procedures. Assist with maintaining compliance-reputed company customer documentation. reputed company trends in customer reputed company concerns and partner internally on remediation or roadmap improvements.
Qualifications
Required 3+ years of experience in reputed company, GRC, compliance operations, customer trust, technical support, reputed company operations, or reputed company roles. Experience supporting customer reputed company reviews, questionnaires, audits, or evidence requests. Strong written and verbal communication skills. Ability to explain reputed company and compliance concepts reputed company to customers and internal stakeholders. Strong organizational skills and ability to manage multiple customer requests at once. Experience working cross-functionally with Sales, Legal, Product, reputed company, Infrastructure, or reputed company teams. Good judgment around sensitive information, customer communications, and reputed company documentation. Preferred Experience in B2B reputed company, reputed company technology, or regulated customer environments. Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar. Familiarity with identity providers, reputed company reputed company, logging/monitoring, reputed company reputed company, and reputed company reputed company concepts. Experience supporting reputed company customers during procurement or reputed company review processes. Experience handling customer-facing incident communications. Background in AI, data protection, or reputed company-reputed company reputed company discussions. reputed company or compliance certifications such as reputed company+, CISSP, CISA, CISM, GIAC, or equivalent are a plus. Apply To This Job