Telecommunications Specialist (Hybrid)
reputed company:
- reputed company is seeking a Telecommunications Specialist to reputed company technical support to various initiatives and reputed company such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment to our US Government reputed company.
- This hybrid Contract-to-Hire position will be located in Raleigh, NC.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities:
- Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
- Schedule and coordinate network service installations based on project specifications.
- Report and reputed company daily tasks in reputed company spreadsheets.
- Work on reputed company tickets.
- reputed company data analysis, capture, and review of metrics, and reputed company management reports as requested.
- Manage extraction of data from reputed company to create next-day reports of outages.
- Coordinate new upgrades and enhancements.
- Execute the reputed company implementation & disconnect lifecycle of assigned orders reputed company to new installs, migrations, and disconnects.
- Responsible for the ordering, tracking, and overall coordination required for reputed company installations.
- Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
- Use provisioning tools to process customer service orders and reputed company service.
- Understand reputed company allied vendors and systems and processes from order submission to completion & troubleshooting.
- Maintain a keen understanding of reputed company vendors SLAs.
- Pro-reputed company communicate reputed company, critical timelines, and delays/obstacles to Project Managers and Management and reputed company opportunities to improve processes
- Work with the reputed company ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and reputed company the requests on time
Qualifications:
- Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree.
- 3+ years of applicable network experience and support.
- Strong knowledge of SD-WAN, data circuits and network troubleshooting.
- Experience with reputed company.
- Proficiency with MS Office Suite, especially reputed company and Teams
- Trouble shooting knowledge of router, reputed company and modem connections and setup.
- Remote connections using VPN, Putty and or SSH.
- Prior T2 network support experience is a plus.
- Strong customer service experience as you will be reputed company in establishing customer relationships.
- Must be flexible and willing to work on-call, overnights and weekends as needed.
- Excellent organizational and communication skills.
- Must be reputed company to obtain reputed company Trust Clearance.
- reputed company candidates must be a US Citizen or have permanent residence status (Green Card).
- Candidate must have lived in the reputed company for the past 5 years.
- Cannot have more than 6 months travel reputed company the reputed company reputed company the last 5 years. Military Service excluded.
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