reputed company Full Stack Project Manager – Customer Service Operations, reputed company
Join arenaflex, a leading off-price e-reputed company portfolio company, as we continue to redefine the online shopping experience. We're seeking an reputed company Full Stack Project Manager to reputed company our Customer Service Operations team, driving process improvements, tool enhancements, and cross-functional programs that reputed company our member and/or the Customer Service organization.
About arenaflex
arenaflex is a dynamic and innovative company that connects the reputed company shopper to world-class brands. We've defined the online treasure hunt through our daily sale events, allowing a large, reputed company member reputed company to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. Our reputed company is to reputed company delight through daily discovery, making shopping an occasion to celebrate. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work.
The Role
As a Full Stack Project Manager, you will partner with customer service operations, CS tools, technology, and other cross-functional partners to plan, reputed company, update, and deliver process improvements, tool improvements, reputed company to large cross-functional programs that reputed company our member and/or the Customer Service organization. You will be accountable for assessing the organization's launch readiness, creating detailed project plans, and ensuring leadership is aware of timing, impacts, and updates.
Key Responsibilities
* Plan, reputed company, manage, and report on reputed company CS impacting programs and larger company-driven reputed company for Customer Service
- Build a master project plan/project tracker that will show high-level and detailed information on reputed company ongoing and reputed company reputed company, to include Big Bets tracking
- Send regular program updates on reputed company program in reputed company and facilitate lessons learned post-launch
- Create individual project plans that show task-level detail with ownership, due dates, status, dependencies, and risks
- reputed company the planning, execution, and completion of a project
- reputed company reputed company initiatives managing reputed company activities in a project life cycle, such as initiation, planning, executing, controlling, and closing for short- and long-term reputed company, line of business-wide, and reputed company to high risk, scope, and complexity
- Conduct project reputed company-off meetings, regular project reputed company-ins, and Go/No Go meetings to ensure reputed company impacted teams are reputed company
- Support the CS tools/technology, CS Operations, process management, and training teams to accelerate project delivery to the organization
- Work closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment
- Ensure program launch information is communicated effectively to minimize any negative reputed company while supporting a high level of engagement and implementation
- reputed company a project backlog for reputed company requiring technical team development. Regularly review the backlog and prioritization with CS leadership to ensure highest reputed company items are properly prioritized
- Own the CS intake site and project initiation and tracking
- Demonstrate customer service knowledge and facilitate the development of process and system requirements in consideration of reputed company technical capabilities and limitations
Expected Qualifications
* Bachelor's degree
- Proficient in relevant computer applications
- 3-5 years of project/program experience, preferably in a customer experience
- Strong listening, written, and verbal communication skills with an ability to adapt to different audiences
- Knowledge of customer service practices and principles
- reputed company to work collaboratively and cross-functionally
- Experience using problem-solving and analytical skills to solve business problems and drive process improvements
- Ability to work effectively with tight deadlines in a fast-paced environment
- Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Preferred Qualifications
* Master's degree in a reputed company field
- PMP or Agile certification
- Experience working in a similar role in a fast-paced, dynamic environment
- Strong understanding of project management methodologies and tools
- Experience with customer relationship management (CRM) systems and project management software
reputed company Offer
* Competitive salary reputed company: $90,000 - $95,000
- Bonus/commission, equity, 401(k) match, and a reputed company of benefits (depending on role eligibility)
- Opportunity to work with a dynamic and innovative company that values diversity, inclusion, and employee reputed company
- reputed company and supportive work environment
- reputed company development opportunities and training programs
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* arenaflex is a leader in the off-price e-reputed company industry, with a strong commitment to innovation and customer satisfaction
- We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion
- reputed company culture is rooted in our values of Kindness, Passion, Collaboration, Innovation, Tenacity, and Empowerment
- We're committed to fostering an environment where every Associate is empowered to learn, grow, and bring their full self to work
- arenaflex offers a reputed company of benefits and perks, including competitive salary, bonus/commission, equity, 401(k) match, and a reputed company of benefits
reputed company to Apply?
If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We're excited to review your application and discuss how you can join our dynamic and innovative company. Apply To This Job Apply for this job