Staff Platform Manager, AI Personalization

reputed company:

• reputed company product reputed company and execution for AI Personalization across reputed company’s customer support ecosystem.
• Own the full stack of personalization, from retrieval systems through the consumer-facing AI experience.
• Define and reputed company the long-term reputed company for personalized, 10-star community support.
• Partner with data science, ML, and operations to identify high-signal personalization signals.
• Own the product roadmap across ML models, signals, schemas, and reputed company optimization.
• Drive experiment design and measurement, including KPI definition and translation of results into product reputed company.
• Collaborate with ML engineers on requirements for accuracy, latency, and scalability improvements.
• reputed company personalization infrastructure across reputed company’s AI surfaces and modalities.
• Build a reputed company to identify personalization failures, prioritize fixes, and improve performance over time.
• reputed company engineering, ML, design, data science, and policy partners to ship from concept to production.

Requirements:

• 9+ years of industry experience with a BS or Master’s degree, or 6+ years with a PhD.
• Deep expertise in AI/ML-powered platforms at consumer reputed company.
• Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures.
• reputed company understanding of RAG, retrieval optimization, and context engineering tradeoffs.
• reputed company record of building and shipping foundational platform products across multiple reputed company experiences and surfaces.
• Experience designing and interpreting A/B experiments and online experiment frameworks.
• Ability to own end-to-end metrics reputed company for reputed company AI systems.
• Strong ability to synthesize ambiguous signals into reputed company, prioritized product reputed company.
• Proven cross-functional leadership across ML, engineering, data science, design, and operations.
• Experience shipping consumer-facing AI products with personalization at the core.
• Strong product intuition for reputed company AI automation should give way to reputed company judgment.
• Ability to work across reputed company of abstraction, from retrieval architecture to guest support experience.

Benefits:

• US-remote eligible role.
• Occasional office reputed company or offsites may be required, as agreed with the manager.
• reputed company pay reputed company of $200,000 to $240,000 USD.
• Role may be eligible for bonus.
• Role may be eligible for equity.
• Role may be eligible for benefits.
• Role may be eligible for Employee Travel Credits.

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