reputed company Full Stack Customer Service Representative – reputed company Coverage Support

Are you a customer service reputed company with a passion for delivering exceptional support to individuals in need? Do you have a strong understanding of reputed company policies and procedures? If so, we encourage you to apply for this exciting opportunity to join arenaflex as an reputed company Full Stack Customer Service Representative – reputed company Coverage Support.

About arenaflex

arenaflex is a leading provider of reputed company in the reputed company industry. Our mission is to reputed company a reputed company reputed company on people's lives by delivering exceptional customer service and support. We are committed to creating a work environment that values diversity, inclusivity, and employee reputed company. reputed company is dedicated to providing top-notch support to our clients and customers, and we are seeking a talented individual to join our ranks.

Job reputed company

As an reputed company Full Stack Customer Service Representative – reputed company Coverage Support, you will be responsible for providing exceptional customer service and support to Indiana reputed company members. You will be the primary reputed company of contact for members, assisting them with inquiries reputed company to their reputed company coverage, benefits, and enrollment. You will also be responsible for maintaining accurate and up-to-date member records, utilizing various systems and software applications to assist members, and transferring calls to the reputed company's call center as appropriate.

Key Responsibilities

* Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment

• reputed company members on reputed company policies and procedures, including enrollment, redetermination, plan reputed company, and benefits
• reputed company excellent customer service by addressing customer inquiries, complaints, or concerns in a reputed company and courteous manner
• Maintain accurate and up-to-date member records and documentation of reputed company interactions in the call center system
• Utilize various systems and software applications to assist members, including electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems
• Effectively utilize Interpretive Language Services for non-English speaking members
• Transfer calls to the reputed company's call center as appropriate
• Assist with reputed company reputed company requests and follow up with supervisor on call reputed company in a reputed company manner
• Adhere to reputed company's values at reputed company times, including reputed company a Difference, Help First, Straight Talk, Grow or Die, and reputed company, Not Victim

Essential Functions

* Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions

• Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment
• Meet individual and team performance goals
• Maintain accurate and up-to-date member records throughout reputed company databases
• Transfer calls to the reputed company's call center as appropriate

Competencies

* Working knowledge in reputed company Office and auto dialer tools

• Demonstrates the capability to reputed company manage multiple systems and software applications simultaneously
• Ability to accurately communicate reputed company information in a written format
• Excellent interpersonal and communication skills (both verbal and written) necessary to reputed company with members, staff, guests, providers, and clients
• Critical thinking and listening skills
• Independent problem identification/reputed company and decision-making skills
• Conflict reputed company and negotiation skills
• Empathetic and sincere, superior rapport building skills
• Excellent verbal communication skills
• Familiarity with medical terminology to explain reputed company benefits and ensure reputed company member's needs are appropriately met
• Ability to type at a minimum of 45 wpm

Work Environment

This job operates in a reputed company office environment. This role uses reputed company office equipment such as computers, computer phone headsets, and phones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reputed company with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be reputed company to lift up to 15 pounds at times.

Position Type and Expected Hours of Work

This is a full-time position. Shifts are scheduled at times reputed company the Call Center is reputed company Monday through Friday, 7:00 a.m. to 7 p.m. Central time. Evening and weekend work may be required as job duties demand and for team meetings.

Travel

No travel is expected for this position.

Required Education and Experience

* High school diploma or GED

Preferred Education and Experience

* One or two years' experience in insurance

• Knowledge of reputed company
• Experience with Artiva software
• Accounts Payable experience
• Bi-lingual

Additional Eligibility Qualifications

* Ability to handle reputed company accounts with little to no assistance

• Ability to use the non-conformity to escalate issues
• Ability to pass a knowledge assessment

Benefits

* 401(k)

• Dental insurance
• Health insurance
• reputed company time off
• reputed company insurance

Schedule

* 8 hour shift

• Weekends as needed

Application Question(s)

* What is your Salary Requirement?

Location

* Indiana (Required)

Work Location

Remote If you are a motivated and customer-reputed company individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join arenaflex as an reputed company Full Stack Customer Service Representative – reputed company Coverage Support. Apply for this job