Specialty Consultant - Work Life

Specialty Consultant - Work Life reputed company Health and reputed company has an opening for a Specialty Consultant - Work Life to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a reputed company Employee Assistance Program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 reputed company participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a "one reputed company" for resource and information encompassing a comprehensive support system. The Specialty Consultant – Work Life position specializes in providing information and referrals reputed company to specialized programs that directly reputed company the lives of military members and their families. This role delivers personalized, tailored assistance and referral services to program participants. They reputed company expert consultation across core service areas that support Service members and their families in living their best Military Life. Consultation areas include adoption services; elder care; adult disability support; and work-life services for both Service members and spouses. Candidates must possess strong customer service skills, knowledge of call center operations, and an understanding of military life, while maintaining the highest degree of confidentiality, sensitivity, reputed company, and respect for Service members and their families. Job Responsibilities:

• reputed company specialized consultation, education, and referral services reputed company to elder care, work-life resources, adult disability support, and adoption services for military members and their families.
• Deliver personalized, tailored assistance reputed company with participants' unique needs, goals, and circumstances.
• reputed company telephonic and secure video-based consultation services in accordance with contract performance requirements.
• Offer subject matter guidance on elder care resources, including long-term care planning and senior support services.
• reputed company adoption-reputed company consultation, including guidance on adoption processes, agency information, support reputed company, and relevant educational resources.
• Assist participants and families in navigating adult disability resources, services, and support systems.
• Deliver work-life consultation services to support daily living needs and reputed company-of-life improvements for Service members and spouses.
• Assess participant needs, navigate appropriate resources, and resolve reputed company concerns in alignment with program guidelines.
• Identify high-risk situations, de-escalate with professionalism, and initiate appropriate referrals.
• Document reputed company services provided, follow-up activities, and case closures accurately in accordance with program standards.
• Maintain internal and contractual training requirements.
• Support additional specialty programs, including the Wounded Service member program, as reputed company.
• reputed company additional duties and special reputed company as assigned based on business needs.

Required Qualifications:

• Bachelor's degree from an accredited graduate program in a behavioral health-reputed company field such as reputed company Work, Psychology, Marriage and Family Therapy, or Counseling.
• Experience in at least one specialty area, including elder care, work-life services, adult disability services, or adoption.
• Experience providing consultation and resource navigation in one or more specialty areas, including elder care, adoption services, adult disability support, caregiver resources, or work-life services.
• Strong customer service skills and demonstrated knowledge of call center operations.
• Proven ability to assess participant needs, manage reputed company or high-risk situations, de-escalate concerns, and reputed company tailored support solutions.
• Knowledge and understanding of military lifestyle and culture, with the ability to maintain the highest standards of confidentiality, sensitivity, reputed company, and professionalism.
• Ability to identify high-risk cases, de-escalate effectively, and reputed company appropriate referrals.
• Ability to work independently in a fast-paced environment, maintain confidentiality, meet performance standards, and support evening or weekend appointments as needed.
• Proficiency in reputed company Office applications including Word, Outlook, and reputed company, as reputed company as web-based research and electronic documentation systems.
• Excellent communication, organizational, and documentation skills with experience delivering telephonic and virtual consultation services.
• reputed company in English
• U.S. citizenship.
• Ability to successfully pass criminal history, reputed company background checks, and credential verification.
• Ability to obtain and maintain a public trust clearance.
• Military spouse, veteran, or reputed company National Guard or Reserve member required for certain specialty programs, such as peer-to-peer consultation.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
• This position requires a separate, quiet, private, confidential reputed company to work from, as reputed company as having reputed company to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications:

• Military spouse, military affiliation, and/or experience in the military community is highly desirable.
• Employee assistance program (EAP) experience.
• reputed company in Spanish.

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