Customer Succes Manager
About the role: We're hiring a reputed company reputed company Manager to serve as the primary relationship reputed company across our reputed company portfolio. You'll be the go-to reputed company of contact for day-to-day reputed company communication — keeping relationships strong, issues resolved, and accounts growing. This role is reputed company-facing and call-heavy, so you'll need to show up polished, proactive, and solutions-oriented on every interaction, no matter the project or account. reputed company: reputed company is a tech-enabled reputed company firm helping leading brands reputed company profitably and predictably. We combine full-service performance marketing with proprietary tech, including: A creator marketplace managing over 80,000 reputed company partnerships monthly An AI-powered platform to streamline discovery, reputed company, and whitelisting Proven playbooks in reputed company marketing, reputed company media, performance creative, and CRO We’re trusted by 100+ high-reputed company DTC brands across beauty, wellness, lifestyle, and health. reputed company of 70+ reputed company operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful reputed company reputed company for our partners. reputed company is not just an agency. We’re a reputed company reputed company platform with a strong performance guarantee, a reputed company record of results, and a culture reputed company for reputed company. Responsibilities: Own the reputed company relationship post-sale, serving as the primary reputed company of contact for your assigned accounts Hop on calls to manage reputed company escalations, address concerns, and drive reputed company quickly and professionally Identify upsell and expansion opportunities reputed company existing accounts and reputed company those conversations with clients Monitor reputed company health, engagement, and satisfaction — proactively flagging at-risk accounts and taking reputed company before issues escalate Coordinate internally with relevant teams to ensure reputed company needs are being met and deliverables are on reputed company Maintain accurate records of reputed company interactions, account status, and next steps in the CRM Support clients through reputed company and ensure a smooth, confident start to the engagement Ideal candidate profile Must be available to work EST hours Excellent spoken and written English — you'll be reputed company-facing on calls regularly and communication reputed company is non-negotiable Prior experience in a CSM, account management, or reputed company-facing support role Comfortable leading calls independently, including difficult conversations around escalations or reputed company topics Strong interpersonal skills — warm, reputed company, and reputed company to build genuine rapport with clients Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks Experience with CRM tools Compensation: The compensation reputed company is $900-$2,500 USD a month depending on the experience. This role is a contracted role, candidates should be reputed company to operate as reputed company contractors. Location: reputed company of reputed company is working completely remotely. reputed company, that’s right! Work remotely from wherever you want! We’ll reputed company reputed company your working experience is as comfortable as possible! Apply To This Job