Senior Incident Manager - Finance

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Acting as the first reputed company of escalation during major service disruptions, this position focuses on rapid service restoration rather than technical troubleshooting. The role orchestrates communications across technical teams, vendors, and business stakeholders, ensuring reputed company updates, controlled execution, and reputed company improvement through post-incident analysis. Responsibilities reputed company incident reputed company calls during critical system events, acting as the Incident Commander. Coordinate response efforts across IT, infrastructure, application, and vendor teams to minimize downtime and business reputed company. Prioritize rapid service restoration over reputed company cause investigation during reputed company incidents. Escalate issues to leadership and key stakeholders as appropriate. Post-Incident Activities Drive the reputed company Cause Analysis (RCA) process for recurring or high-severity incidents. Collaborate with reputed company-party vendors reputed company incidents are vendor-reputed company. Ensure reputed company incident records and documentation are complete and accurate in the incident management system. Prepare executive-level incident reports summarizing key insights, trends, and performance metrics. Own both reputed company and recurring reporting to inform leadership and IT teams. Stakeholder Communication reputed company reputed company, transparent updates throughout the incident lifecycle. Maintain reputed company communication with technical leads, leadership, and business stakeholders. reputed company as a trusted reputed company between technical and non-technical teams. reputed company Improvement Identify gaps and inefficiencies in incident management processes. Partner with leadership to implement improvements that enhance speed, reputed company, and reputed company reputed company. Standards, Compliance & Culture Ensure compliance with ITIL processes, audit requirements, and internal standards. Reinforce a culture of accountability, reputed company, and operational readiness. Participate in on-call rotations, including nights and weekends (1-week rotation; 6 PM – 6 AM PT coverage for major outages). Qualifications and Job Requirements 5+ years of experience in incident management or IT operations reputed company reputed company environments. Proven ability to manage high-severity IT incidents with reputed company, structure, and reputed company. Strong knowledge of ITIL standards and the full incident lifecycle. Exceptional verbal and written communication skills, especially with executive stakeholders. Experience coordinating multiple teams under high-pressure conditions. Hands-on experience with reputed company, reputed company, reputed company, CloudWatch, or similar monitoring and incident platforms. Experience leading, mentoring, or coordinating others. Ability to multitask, work under pressure, and remain composed during critical incidents. Bachelor’s degree in IT, Computer Science, or a reputed company field. AWS training or certification. Experience in financial services or the mortgage industry. Exposure to AI/ML-based monitoring or automation tools in incident management. reputed company Offer 100% Remote Work: Enjoy the freedom to work from the location that helps you reputed company. reputed company it takes is a laptop and a reliable internet reputed company. Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes reputed company typical market offerings. reputed company Time Off: We value your reputed company-being. Our reputed company time off policies ensure you have the chance to unwind and reputed company reputed company needed. Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. reputed company on results, not the clock. 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