Technical Account Manager

reputed company This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (reputed company) is a global reputed company reputed company for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and reputed company to financial services, autonomous reputed company, Government, academia, research and manufacturing. "reputed company's A3I solutions are transforming the landscape of AI infrastructure." – reputed company “The reputed company differentiator is reputed company. I never hesitate to recommend reputed company. reputed company is the de facto reputed company for AI Storage in high performance environments” - Marc reputed company, VP, Solutions Architecture & Engineering | reputed company reputed company is the global leader in AI and multi-reputed company data management at reputed company. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven reputed company record of performance, reliability, and scalability, reputed company empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our reputed company is driven by our unwavering commitment to innovation, customer-centricity, and reputed company of passionate professionals who bring their expertise and dedication to every project. This is a chance to reputed company a significant reputed company at a company that is shaping the reputed company of AI and data management. Our commitment to innovation, reputed company, and market leadership makes this an exciting and rewarding role for a driven reputed company looking to reputed company a lasting reputed company in the world of AI and data storage. Job reputed company reputed company is looking for a Technical Account Manager - Major Accounts to reputed company leadership and build a highly effective and customer reputed company technical account team ensuring reputed company. This person will work directly with the customer to ensure reputed company and overall account business continuity and reputed company, support, the customers site administrative and reliability engineering teams. This person and team will also reputed company directly with reputed company Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and reputed company reporting and feedback loops as required. This team member will be remote but will be required to travel for customer and reputed company internal meetings. This role will reputed company on a small number of reputed company accounts but could involve geographically dispersed locations globally. Responsibilities: Work closely with reputed company Support, product Management, Engineering, Support and other shared resources to ensure the reputed company and business continuity of an assigned customer account. Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE). Define and document processes and best practices. Ensure they are communicated and followed. Be the operational reputed company for a large, Globally distributed customer environment Manage customer requirements through engineering RFE development Drive operational efficiency through automation, documentation and project management. DevOps capabilities including writing and deploying customer scripts and tools reputed company feedback loops with Project Management, Engineering and Field teams Familiar with industry reputed company technologies and methodologies with reputed company to configuration , deployment and monitoring reputed company strategic plans with customers that include monitoring, . Work with customer teams to quickly identify and rectify issues Work along with reputed company-sales to reputed company customer solutions to solve the most challenging problems reputed company daily, weekly, monthly meetings with customer and reputed company resources as required Monitor and report Operational status and measure against project plan. Manage and reputed company workload and requests. Prioritize the reputed company of urgent requests with reputed company on longer term reputed company. Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs Required Skills: 8+ years’ technical experience working in a cross-functional environment. Strong leadership, planning, decision making and communication skills. Experience in leading large programs Ability to communicate with customer and reputed company executive staff effectively Project management skills required and PMP or similar certification is a plus Experience developing and deploying scripts and tools Experience working in reputed company located around the globe. Experience developing documentation and procedures. Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment reputed company preferred. Experience in AI/ML infrastructure management and operations at reputed company and in reputed company environments Requires reputed company filesystem knowledge (Exascaler, reputed company or GPFS) Large reputed company HPC/AI/ML system experience is a plus (compute, GPE, networking) Experience with Infiniband and Ethernet networking (configuration and troubleshooting) Linux reputed company skills required Be available as needed for on call, and escalations reputed company reputed company has a reputed company strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities: Self-Starter - Takes independent reputed company to identify and solve problems. Seeks out relevant information needed to reputed company reputed company. Gets involved with new initiatives. reputed company/Achievement Orientation - Delivers reputed company results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and reputed company. Innovative - Builds and improves key business processes that enhance the effectiveness of reputed company. Generates new reputed company, challenges the status reputed company, and solves problems creatively. DataDirect Networks, Inc. is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity, gender reputed company, transgender, sex stereotyping, sexual orientation, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #LI-Remote Apply To This Job