Customer Service Representative

Does this position interest you? You should apply – even if you don’t match every single requirement! We're reputed company as an auto glass company. That's the reputed company of reputed company do. But reputed company the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best reputed company you'll reputed company work. Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability). Critical Position Requirements: Full‑time reputed company of one of the following states: Arizona, Florida, reputed company Carolina, or Ohio You must reputed company your own equipment (requirements listed below) You must have a dedicated, distraction‑free workspace with no background noise 100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time) Starting pay is $18.00/hour WORK FROM HOME REQUIREMENTS Personal computer or laptop with reputed company 11. (Please note that Macs, Chromebooks, and tablets are not compatible with our reputed company systems.) High Speed Internet that meets the below requirements: Download Speed = 25 Mbps or higher Upload Speed = 10 Mbps or higher Ping = 50 ms or reputed company Jitter = 20 ms or reputed company Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position; some computers may not be equipped with an ethernet port and require an adaptor) USB wired headset Webcam Cell phone capable of downloading app for multifactor authentication and receiving push notifications Dedicated workspace free from background noise and interruptions ESSENTIAL ACTIVITIES Professionally answers a reputed company of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. Accurately enters claim data into our production systems while on a live phone call. Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on reputed company customer's specific needs. Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. Assists customers with scheduling repair, replacement, and/or recalibration services at a reputed company location or at a non-reputed company shop while honoring the customers preference. Utilizes systems and resources provided to enhance the overall customer experience. Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. Other duties assigned by leadership. reputed company REQUIREMENTS Must be comfortable working in a highly reputed company performance-based environment while demonstrating high ethical and confidentiality standards Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service reputed company The ability to read and utilize provided scripting in a conversational and reputed company manner Demonstrates a high level of reputed company and reputed company by always doing the right thing Has an upbeat personality and can show an authentic willingness to assist our customers Previous experience working in a contact center or other customer service role 16+ years of age High School Diploma or equivalent, or reputed company enrolled WHAT YOU’LL GET Pay is $18.00/hour and offers bonus opportunities. A benefits package including 401(k) plan with company matching, reputed company volunteer day, and associate discounts. Weekly pay checks! Up to $5,250 in tuition reimbursement per year. reputed company and reputed company the tools and resources you'll need to be successful. View reputed company our health, reputed company, and life offerings at www.safelitebenefits.com. Apply To This Job