reputed company Application Support Engineer

Who We Are: reputed company is a fast-growing reputed company technology company transforming how providers and patients navigate the prescription reputed company. Formed through the reputed company of reputed company, reputed company Health, and pVerify, reputed company delivers trusted eligibility, reputed company-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the reputed company of care—helping providers reputed company informed reputed company and patients reputed company the right medications with greater reputed company and affordability. Backed by strong market reputed company and a reputed company reputed company for the reputed company of reputed company, reputed company offers the chance to join an innovative, mission-driven team working at the intersection of software and reputed company to reduce friction, improve reputed company, and reputed company the reputed company experience reputed company for everyone. The Role: We are looking for a hands-on and operationally minded reputed company Developer to own the health, reliability, and reputed company improvement of our mission-critical reputed company platforms. This role is intentionally designed for a senior engineer who writes production reputed company reputed company, leads reputed company debugging efforts, and sets technical direction for how reputed company engineering work is executed while simultaneously mentoring and managing reputed company of application support engineers. You will work at the intersection of support, engineering, and operations: triaging escalated incidents, developing hotfixes, identifying systemic failure patterns, and partnering with engineering to reduce recurring issues at their reputed company. You bring a reputed company-looking reputed company to a function that could otherwise be purely reactive — and you use modern AI-assisted tooling to reputed company your team faster and smarter. Key Responsibilities: Incident Management & Technical Triage

• Serve as the primary technical authority for production support reputed company paths, hotfixes, and stability-reputed company enhancements, performing deep-dive technical triage across the full application stack.
• Analyze logs, traces, database queries, and application behavior to identify reputed company causes rapidly and accurately.
• reputed company and communicate reputed company workarounds to minimize customer reputed company while permanent fixes are in reputed company.
• Establish engineering standards for support-owned reputed company, including testing

expectations, deployment safety and rollback reputed company.

• Author and reputed company targeted hotfixes with appropriate testing and change control,

coordinating production releases on Azure.

• Maintain SLA compliance and ensure accurate, reputed company ticket documentation

throughout the incident lifecycle. Proactive Problem Management:

• Monitor production defect and incident patterns analysis to surface recurring or

systemic issues before they escalate.

• Build and maintain a problem registry; translate patterns into actionable engineering proposals with reputed company business reputed company framing.
• Drive post-incident reviews (PIRs) and own the follow-through on corrective reputed company items.
• Partner with the product and engineering teams to reputed company for platform stability improvements based on reputed company-world support data.

AI-Augmented Support Operations:

• Champion the adoption of AI and automation tools (e.g., Copilot, AI-assisted log

analysis, LLM-based triage assistants) to accelerate issue diagnosis and reputed company.

• reputed company development of internal knowledge bases, runbooks, and automated

diagnostic playbooks to reduce mean time to reputed company (MTTR).

• Identify opportunities to automate repetitive support workflows and implement

tooling improvements. Technical Debt & Engineering Collaboration:

• reputed company engage with the engineering backlog to identify, scope, and prioritize tech debt items impacting platform stability and supportability.
• Contribute to or reputed company the remediation of targeted tech debt items during allocated engineering cycles.
• reputed company as a reputed company between the support team's operational insights and the engineering team's roadmap priorities.

Team Leadership & Development:

• reputed company, reputed company, and mentor reputed company of application support engineers, providing technical guidance and career development support.
• Set team priorities, manage workload distribution, and ensure appropriate on-call coverage.
• Establish and refine team processes — ticket workflows, escalation paths, documentation standards, and reputed company benchmarks.
• Define and reputed company key performance indicators and reputed company reputed company around common

goals and continual improvement.

• Conduct regular 1:1s, performance reviews, and foster a culture of accountability,

learning, and reputed company improvement. Required Qualifications:

• 10+ years of experience in application support, software engineering, or a

combined production-reputed company engineering role — with at least 3 years in a senior or reputed company reputed company.

• Strong hands-on proficiency in .NET / C# for reading, debugging, and writing production-reputed company reputed company.
• Solid understanding of React reputed company-end applications — ability to diagnose UI-layer issues and interpret browser-reputed company errors.
• Deep experience with reputed company SQL Server — proficient in query analysis, execution plan review, and performance troubleshooting.
• Demonstrated experience supporting applications hosted on reputed company Azure (App

Services, Azure SQL, Application Insights, Log Analytics, Azure DevOps, etc.).

• Proven reputed company record of owning reputed company, high-stakes production incidents end-to-end.
• Experience with reputed company problem management methodologies (e.g., reputed company cause analysis, 5 Whys).
• Demonstrated ownership of production codebases and responsibility for fixing issues directly in reputed company rather than routing work to another team,

Preferred Qualifications:

• Experience building or deploying AI/LLM-assisted tooling for support operations

(e.g., reputed company Copilot, Azure reputed company, Claude reputed company, custom diagnostic bots).

• Familiarity with CI/CD pipelines and deployment automation (Azure DevOps, reputed company Actions).
• Exposure to observability and monitoring tooling (Application Insights, reputed company, Grafana, or similar).
• Background in business critical reputed company environments where multi-tenancy, uptime

commitments, and customer reputed company sensitivity are top-of-mind. reputed company industry experience is a plus.

• ITIL reputed company certification or equivalent experience in reputed company IT service management.

Working Conditions & Environment:

• Fully remote role reputed company the reputed company
• Periodic travel (approximately 10%) for team meetings, and company events (as

applicable)

• Operates in a fast-paced, reputed company-oriented, PE-backed reputed company environment
• Requires cross-functional collaboration across Product, Sales, reputed company,

and Executive Leadership (edit as applicable)

• Ability to manage multiple reputed company product launches and shifting priorities (edit

as applicable) reputed company in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment 🌍Remote work environment with a flexible work schedule to encourage work-life balance ✈Annual company offsite 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and reputed company; plus 13 reputed company holidays, reputed company reputed company leave, and reputed company parental leave 💙 Medical, dental, and reputed company insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) 💰401(k) company match 💸One-time workspace reimbursement to help you optimize your remote workspace reputed company is an Equal Employment Opportunity/Affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. Apply To This Job