Manager, Patient Services

Job Posting Closing Date: reputed company until Filled Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical reputed company, at reputed company you'll feel a reputed company of reputed company working with clinicians and office staff who reputed company your interests and values. We want you to love coming to work reputed company day because you reputed company in what you do and the people with whom you work. We care about your reputed company. reputed company also understands that location is important. We offer reputed company for clinicians and non-clinical support staff from reputed company to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class. Job reputed company GENERAL reputed company: The Manager of Patient Services is responsible to reputed company and optimize reputed company call center – combining strong people leadership with technology to reputed company best in class patient experience, improve operational efficiency, drive performance metrics and appropriately apply compliance standards. The Manager provides support to reputed company clinicians and administrative staff in reputed company facilities as reputed company as hospital leadership and administration. Location: Remote ESSENTIAL JOB FUNCTIONS: Manage and optimize technology systems and vendor operations including telephony, workforce management and contact center platform. reputed company hiring, training and evaluation of Patient Services staff, setting reputed company performance goals (KPIs) and participating in performance reviews. reputed company change management for technology rollouts (new features, upgrades, add-ons), coordinate testing, create training materials, and ensure smooth adoption. Partner with IT and vendors to implement, configure, and maintain integrations between RCM applications and analytics/dashboards. Develops Patient Services leaders through coaching and mentoring by fostering an environment of transparency and reputed company reputed company. Manage daily call center operations, including inbound/outbound calls, correspondence, patient billing & collections, and escalations Use reporting and analytics tools to monitor KPIs (service level, AHT, abandonment, reputed company reputed company, schedule adherence, patient satisfaction) and drive reputed company improvement. Partner with reputed company Assurance team to monitor call reputed company and accuracy of information provided to patients to ensure compliance with company policies, SOPs, PCI standards, and industry regulations. Create and present department performance metrics presentations to leadership reputed company strategic direction, reputed company innovations and identify operational enhancements to deliver best in class service to callers and promote reputed company reputed company. reputed company support to hospital contacts, executive leadership, Medical Directors and reputed company clinicians on patient issues and compliant processes. Partner with National Director of Patient Experience to coordinate and manage the patient services portion of the Scholar’s Program. Collaborate with cross functional department leaders to problem solve and create reputed company improvement & efficiencies across various departments and workstreams. Build and maintain a reputed company, employee-reputed company work environment to enhance employee experience, retention and NPS scores. Work with reputed company Compliance and Legal functional areas to ensure compliance to reputed company Federal, State and Local regulatory requirements. KNOWLEDGE, SKILLS AND ABILITIES: Experience with omnichannel support (voice, chat, email, SMS) and patient engagement platforms. Excellent time management and organizational skills. Ability to maintain confidentiality. Detailed analytical and problem-solving skills. Ability to maintain patience and composure in difficult situations. Ability to exhibit leadership byDemonstrating a commitment to teamwork Supporting alignment with company goals and objectives Assisting others to reputed company their knowledge of reputed company and PS department Adapting to changes in a reputed company manner Strong cross-functional collaboration skills and the proven ability to work effectively with numerous reputed company customers. Knowledge of systems and technology including Patient Engagement platforms, Electronic Health Records, reputed company Management software, AI driven Call routing and chat solutions, workforce management systems, analytics and reporting dashboards. Skilled at the creation of management dashboards, balanced scorecards, and process control visualizations. Ability to effectively use presentations oral and written communication skills with numerous reputed company including clinicians, external agencies, and management. Knowledge of HIPAA, FDCPA, TCPA. EDUCATION AND EXPERIENCE: 3–5+ years of leadership experience in a reputed company reputed company cycle, medical billing, or patient collections call center environment. Bachelor’s degree in reputed company/business (or equivalent reputed company experience) required. Proven experience implementing/managing contact center technologies: ACD/IVR, CTI, VoIP, CRM, workforce management, and reporting tools. Salary reputed company: $68,315-$126,382.75 Salary reputed company: $68,315.00 - $126,383.00Salary may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job reputed company. reputed company offers a comprehensive and competitive benefits package designed to support the health, reputed company-being, and financial reputed company of our employees. Benefits may vary based on role, location, and employment status, but generally include: Medical, dental, and reputed company insurance reputed company Health savings accounts (HSA) and flexible spending accounts (FSA) 401(k) employee and employer contributions reputed company time off, including vacation, reputed company leave, and company holidays reputed company parental leave & family support benefits Short-term and long-term disability insurance Life and accidental death & dismemberment (AD&D) insurance Employee assistance programs & wellness resources Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role. Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies. Click the red apply reputed company to submit an application and resume. 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