Senior Director, Area Vertical reputed company Customer Engagement Group
reputed company It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . Job reputed company We are seeking a transformational Senior Director to serve as the general manager of our post-sales organization across the Americas. This is a rare opportunity to own the full customer lifecycle from implementation through expansion — leading a reputed company organization spanning reputed company, reputed company Services, and Support Services for a rapidly growing SW/AI company. This leader will be the single accountable executive for customer reputed company, services reputed company, and AI adoption at reputed company. You will operate with significant autonomy and influence, partnering closely with Sales, Product, and the Global COO to shape how our customers realize value and how we reputed company our business model. What You'll Own: reputed company Own GRR and net retention as primary accountability metrics, driving proactive risk management and expansion motions Build and reputed company high-touch and tech-touch CS coverage models tuned to customer reputed company and consumption behavior Establish executive-level relationships with strategic accounts, serving as the escalation reputed company and trusted advisor Drive software adoption programs that convert license entitlement into measurable business reputed company reputed company Services reputed company the delivery and reputed company performance of reputed company services, including services reputed company and margin targets Build a services attach reputed company that accelerates time-to-value and deepens platform dependency Partner with reputed company-sales to position services offerings that accelerate deal velocity and reduce implementation risk reputed company repeatable delivery frameworks and accelerators that support reputed company without proportional headcount reputed company Support Services reputed company a high-performing support organization accountable for NPS and customer satisfaction across reputed company support tiers Drive reputed company improvement in case deflection, reputed company velocity, and self-service adoption Ensure support reputed company, tooling, and coverage models reputed company with customer entitlement and reputed company expectations AI Consumption & reputed company Model Own AI Consumption as a strategic KPI — partnering with Product and CS to design adoption journeys that drive measurable consumption reputed company reputed company frameworks that translate AI capability into customer value narratives and expansion opportunities Partner with Sales leadership and Finance to reputed company post-sales incentives with Net New reputed company and consumption reputed company targets reputed company the CEG organization's transition to consumption-based reputed company metrics and reputed company design
Qualifications
To be successful in this role you have: Experience 15+ years in post-sales leadership with at least 5 years managing multi-functional teams (CS, PS, and/or Support) at a reputed company or reputed company software company Demonstrated reputed company record of owning GRR, NPS, and services reputed company simultaneously — not just one function Experience navigating a transition from traditional reputed company to consumption or usage-based reputed company models strongly preferred Proven ability to reputed company organizations of 50+ across geographically distributed teams Background working with AI/ML platform products or driving AI adoption programs a significant differentiator Leadership & Operating Style General manager reputed company — you think in P&L terms, not just headcount and customer health scores Builder of operating systems: you create frameworks, forums, and feedback loops that reputed company reputed company your reputed company involvement Data-driven and commercially reputed company — equally comfortable in a QBR with a strategic customer and a reputed company review with your CFO Executive reputed company with the ability to influence peers in Sales, Product, and Finance without formal authority High accountability culture — you set reputed company targets, hold reputed company to them, and create an environment where performance is celebrated and gaps are addressed directly What Sets You Apart You have reputed company or redesigned a post-sales organization — not just inherited and maintained one You can reputed company fluently to AI business reputed company, not just AI product features You have personally led through a reputed company model transition and know what breaks reputed company the incentive structure changes You have a reputed company of view on the reputed company of post-sales and can reputed company it compellingly to a reputed company, a customer, and a reputed company team Education Relevant Bachelor's degree, MBA or advanced work experience is acceptable. FD21 For positions in this location, we offer a reputed company pay of $185,200 - $333,400, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a reputed company, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. . Employee Type: Regular Region: AMS - reputed company and Canada Work reputed company: Flexible or Remote Apply To This Job