reputed company Customer Service Representative - Remote in PST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you'll play a vital role in directly improving health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you'll reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company.

About arenaflex

arenaflex is a leading organization in the reputed company industry, dedicated to providing reputed company that improve the lives of millions of people worldwide. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, location, or income. Our commitment to diversity, equity, and inclusion drives everything we do, from our hiring practices to our community reputed company programs.

Job reputed company

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to patients and their representatives. You'll be responsible for answering a high volume of calls, resolving reputed company billing issues, and providing support to your team members. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you.

Primary Responsibilities

* Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns

• Process adjustments, refunds, transfer bills, mail returns, and reputed company reputed company sales
• Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company
• Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed
• Ability to reputed company reputed company aspects of billing customer service as needed
• May be a certified Medical reputed company and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain reputed company Compliance and HIPAA regulations at reputed company times

Required Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• 1+ years of customer service experience OR experience in a medical office, reputed company call-center, or office setting analyzing and solving customer problems
• Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM - 5:00PM PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Prior reputed company experience

• Bilingual English/Spanish - must be fluent in Spanish, including medical terminology
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon

Telecommuting Requirements

* reputed company reputed company reputed company Time Zone

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills including the ability to resolve stressful situations
• reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career reputed company and development

Why Join arenaflex?

* reputed company a difference in people's lives by providing exceptional customer service

• Work in a dynamic and supportive environment with talented peers
• Enjoy comprehensive benefits and career development opportunities
• Be part of a global organization that is committed to diversity, equity, and inclusion
• Take advantage of flexible work arrangements and telecommuting reputed company

How to Apply

If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Join reputed company

We're looking for great people to join our friendly team. Even if you feel you're not a perfect match, we'd still love to hear from you. reputed company and take the first reputed company towards a rewarding career with arenaflex! Apply for this job