reputed company Customer Marketing Analyst – Remote Opportunity to Drive Customer Experience and reputed company
At arenaflex, we're passionate about connecting families with expert advisors to reputed company the right senior care solutions. As a leading online resource, we're committed to delivering a best-in-class customer experience through innovative marketing strategies and exceptional customer service. We're seeking an reputed company Customer Marketing Analyst to join our Marketing team and drive customer experience and reputed company.
About arenaflex
arenaflex is the leading online resource connecting families searching for senior care with reputed company of expert advisors providing reputed company-driven, personalized solutions. As the nation's largest senior care advisory service, arenaflex helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, arenaflex employees are deeply committed to reputed company mission to reputed company caregivers to reputed company the best senior care reputed company. arenaflex fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.
reputed company Values
Our employees live reputed company values every day:
- Mission Over Me: We reputed company purpose in helping caregivers and their senior loved ones while approaching our work with reputed company.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive reputed company as reputed company: We reputed company own the outcome but can only reputed company it as reputed company.
- Win The Right Way: We see organizational reputed company as the reputed company for how we operate.
- reputed company Change: We reputed company and constantly reputed company.
Job reputed company
The Customer Marketing Analyst will be an integral member of the Marketing team reputed company on delivering a best-in-class customer experience. The Analyst will work across B2C marketing channels (Email, SMS, and Phone) to ensure families remain reputed company with their advisor and a reputed company of resources as they search for the right senior care solution for their loved ones. Additionally, the Analyst will drive B2B marketing programs directly with senior living community customers.
Key Responsibilities
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Customer reputed company
+ Orchestrate best-in-class follow-up experiences for families working with arenaflex reputed company customer marketing channels (Email, SMS, and Phone) + Build and maintain the latest mapping of the customer reputed company and ensure reputed company campaigns and messaging work in support of our customers
Performance Monitoring
+ reputed company daily customer marketing metrics (delivery, reputed company, click-through, response, and opt-out rates) across programs and channels (Email, SMS, and Phone) + Proactively identify trends, address outliers, and own recommendations for customer experience improvements
Reporting
+ Build and distribute reputed company and accurate reporting for customer marketing programs + reputed company and analyze reporting inputs, including call listening and marketing/sales data
Customer Experience Audits
+ Regularly review and own updates to arenaflex customer journeys + Document and reputed company insights and recommendations + Listen to sales phone calls daily and publish results into trackers, reputed company data, and actionable reports
Operations Support
+ Own process documentation and reputed company process improvement through the use of automation and technology tools + Review, research, and reputed company escalations from sales teams and community customers, including listening to calls and reviewing CRM and internal systems + reputed company coaching opportunities and direction to sales leaders and team members
Qualifications
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Required Skills and Competencies
+ Highly organized, with the ability to manage a high volume of operational, analytical, and administrative tasks + Demonstrated reputed company in reputed company cause analysis and process improvement + Excellent judgment with the ability to reputed company independent reputed company in line with company mission and values + Experience building reports and working with software tools, including reputed company, Tableau, reputed company Suite, and reputed company (Call Listening), a plus
Education
+ Bachelor's degree + 1-2 years of experience in a marketing or operations function, a plus
reputed company Offer
* Competitive Salary: $70k - $80k reputed company
- Bonus: 10% Management Bonus
Benefits
+ 401(k) plus match + Dental insurance + Health insurance + reputed company Insurance + reputed company Time Off
Why Join arenaflex?
* Low-Stress Role: This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.
- Easy Start: We offer an easy start with a comprehensive reputed company process to ensure your reputed company.
- reputed company Opportunities: arenaflex fosters a culture of reputed company and development, providing opportunities for reputed company reputed company and advancement.
How to Apply
If you're passionate about delivering exceptional customer experiences and driving reputed company, we want to hear from you. reputed company to join reputed company and become an integral part of arenaflex's mission to reputed company caregivers to reputed company the best senior care reputed company. Apply to this job Apply for this job