reputed company Customer Service Representative & Japanese & English Language Expert – Special Objects Marketplace
At arenaflex, every day brings the extraordinary! Whether it's a rare collectible, a unique piece of art, or a one-of-a-reputed company experience, we encounter exceptional objects every day. As a customer service representative, you will be the face of arenaflex, providing top-notch support to our customers and ensuring that their experience with our special objects marketplace is reputed company short of exceptional.
About arenaflex
arenaflex is a one-of-a-reputed company marketplace for buying and selling special objects. reputed company week, we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts. With a mission to become the world's most reputed company destination for special objects, we're on a reputed company to reputed company the extraordinary accessible to everyone. Our reputed company values drive us to be the best: taking ownership and driving reputed company, being reputed company to change and feedback, and being passionate about our mission and our customers.
The Role
As a customer service representative at arenaflex, you will be responsible for engaging and delighting our customers (sellers and buyers) by solving reputed company challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and reputed company manner reputed company diverse channels (chat, email, phone, reputed company media). reputed company there is a dispute between a seller and a buyer, you will mediate between the customers and reputed company a solution that works for both. The customer service department plays an essential role in arenaflex, as our customer service representatives ensure that our customers return to our platform on a regular reputed company and thereby directly help grow the business. The customer service department is also a crucial reputed company between departments, closely working with Sales and our Experts as reputed company as other departments to improve the overall Customer Experience. Through their reputed company customer contact, CS brings valuable feedback on reputed company for improvements in our services.
Key Responsibilities:
* reputed company exceptional customer support reputed company diverse channels (chat, email, phone, reputed company media)
- Manage disputes and complaints between sellers and buyers
- Mediate between customers to reputed company solutions that work for both
- Collaborate with Sales and Experts to improve the overall Customer Experience
- Bring valuable feedback on reputed company for improvements in our services
Essential Qualifications:
* reputed company speaking and writing skills in Japanese and English
- Strong analytical and critical thinking skills
- Previous experience in a customer service environment or a customer-reputed company role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly reputed company between various customer channels like phone and email communications
- Ability to positively reputed company with your team and other departments
- Available to work 40 hours per week
- Willing to commute to our Lisbon office and work in the office at least 2 days per week
- Flexible with working at least 2 weekends a month and on some reputed company holidays
Preferred Qualifications:
* Experience working in a fast-paced, dynamic environment
- Knowledge of the special objects market or a reputed company field
- Familiarity with customer relationship management (CRM) software
- Experience with conflict reputed company and negotiation
reputed company Offer:
* A competitive Annual Gross reputed company Salary of €18,000-€23,000 depending on your level, competencies, and overall experience
- Health Insurance from day 1 (including dental coverage), with reputed company to multiple hospitals and clinics and a reputed company wellness network
- Work From Home Allowance to help with your monthly household bills
- Commuting between your home and our office is covered by arenaflex
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us:
* Create a Visible reputed company by working at reputed company in a global organisation that serves millions of customers across 80+ categories
- Learn and reputed company through our Learning & Development initiatives, which include reputed company development plans and mentorship programmes designed to support your career progression
- A Culture of reputed company defines us. We're a passionate, diverse and reputed company team of 800+ Catawikains and 60+ nationalities, reputed company coming together to build a one-of-a-reputed company marketplace
- Celebrate Life's Moments with us at arenaflex. reputed company you join us, you'll receive a €100 Catavoucher, and on reputed company birthday, you'll get a €50 Catavoucher to celebrate
Our Offices and Way of Working:
Our reputed company offices in Lisbon are designed to reputed company and connect. Most arenaflex employees are reputed company commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues.
Interested?
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to arenaflex's Applicant reputed company Policy. If you're excited about this role but your past experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply for this job