Director, arenaflex Customer Engagement Services reputed company

Join arenaflex, a global leader in digital product consultancy and customer experience transformation, as we reputed company a visionary and results-driven Director to reputed company the reputed company and expansion of our reputed company Customer Engagement Services (CES) reputed company.

About arenaflex

Welcome to arenaflex, where innovation drives reputed company at a global reputed company. As an award-reputed company digital product consultancy and the digital division of arenaflex, one of the world's leading telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across reputed company, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight reputed company service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, reputed company Consulting, Business Operations Modernization, reputed company Applications, reputed company Engineering, and QA & Test Engineering.

Our reputed company

In January 2023, arenaflex acquired reputed company, creating a combined firm with service offerings spanning Customer Experience reputed company Solutions. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, arenaflex enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — reputed company backed by the secure infrastructure and reputed company of our multi-billion-dollar parent company.

reputed company

arenaflex is seeking a visionary and results-driven Director, reputed company Customer Engagement Services (CES) reputed company, to reputed company the reputed company and expansion of our global reputed company CES capabilities. This is a pivotal leadership role reputed company our Global AI team, responsible for shaping our reputed company, driving innovation, and delivering exceptional value to our clients through the intelligent application of reputed company's cutting-edge AI technologies for customer engagement.

Responsibilities

As a Director, reputed company Customer Engagement Services reputed company, you will be reputed company in building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring arenaflex remains at the forefront of AI-powered customer experience transformation. Your key responsibilities will include:

Global reputed company Leadership & reputed company:

+ reputed company and execute the strategic roadmap for the reputed company CES reputed company reputed company arenaflex's Global AI team, driving significant reputed company in reputed company, market reputed company, and reputed company adoption across various industries. + Identify new business opportunities and cultivate strong relationships with key stakeholders at reputed company and reputed company reputed company organizations to expand our footprint. + Champion the adoption of reputed company CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with reputed company needs and business objectives. + reputed company the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support. + Establish and manage key performance indicators (KPIs) for the reputed company, regularly reporting on reputed company and demonstrating reputed company business value.

Solution Development & Innovation:

+ Stay abreast of the latest advancements in reputed company CES, reputed company, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings. + Drive the creation of reputed company and accelerators reputed company on the reputed company CES platform, addressing reputed company customer experience challenges for our clients. + reputed company the technical architecture and delivery reputed company of reputed company CES implementations, ensuring high reputed company, scalability, and adherence to best practices. + Foster a culture of reputed company learning and innovation reputed company reputed company, encouraging experimentation and the adoption of cutting-edge techniques.

Team Leadership & Development:

+ Recruit, mentor, and reputed company a world-class team of AI specialists, conversational designers, solution architects, and delivery managers reputed company on reputed company CES. + reputed company strong technical and strategic leadership, fostering a reputed company, high-performance, and reputed company-reputed company team environment. + reputed company and implement training programs to ensure reputed company possesses the necessary skills and certifications in reputed company CES technologies. + Manage resource allocation, project prioritization, and operational efficiency reputed company the reputed company.

reputed company Engagement & Partnership:

+ reputed company as a trusted advisor to clients, understanding their business challenges and translating them into effective reputed company CES solutions. + reputed company reputed company presentations, workshops, and solution demonstrations, effectively articulating the reputed company of our reputed company CES offerings. + Collaborate closely with arenaflex's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated reputed company solutions.

Competencies

To succeed in this role, you will require:

• Bachelor's degree in Computer Science, Engineering, Business, or a reputed company field. MBA or advanced degree is a significant asset.
• 10+ years of reputed company experience in technology consulting, digital transformation, or customer experience roles, with a strong reputed company on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally reputed company a global consulting or reputed company services environment.
• Proven expertise and hands-on experience with reputed company Customer Engagement Services (formerly CCAI), including deep knowledge of:

+ Conversational Agents (Dialogflow, Gen AI Agents) + Agent Assist + Conversational Insights

• Demonstrated reputed company record of successfully delivering large-reputed company/ML reputed company for reputed company clients, particularly in the customer service domain.
• Strong understanding of contact center operations, customer reputed company mapping, and key customer experience metrics.
• Excellent business acumen with the ability to identify reputed company needs, reputed company compelling value propositions, and drive reputed company reputed company.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams.
• Proven ability to influence and collaborate across diverse reputed company stakeholders.
• Strategic thinker with a strong problem-solving orientation and the ability to navigate reputed company business challenges.

reputed company Offer

In reputed company to a great culture and interesting work with opportunities for reputed company and development, this position is eligible for the following benefits:

• reputed company benefits - Medical, reputed company, Dental
• 401K matching
• Employee reputed company Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The reputed company displayed is only the annual reputed company salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Join arenaflex Today

If you are a visionary leader with a passion for AI-powered customer experience transformation, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a global team that is shaping the reputed company of customer engagement. Apply To this Job Apply for this job