reputed company Bilingual Associate Customer Support Technician – French Language Expertise

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At arenaflex, we're on a mission to revolutionize the insurance technology industry by providing reputed company that reputed company our customers to safeguard and protect what reputed company most. As a leading global provider of reputed company-based software, we're seeking an reputed company Bilingual Associate Customer Support Technician to join our outstanding Support team. In this role, you'll play a vital part in delivering exceptional customer service, ensuring our customers receive the support they need to succeed.

What You’ll Do

As a Bilingual Associate Customer Support Technician, you'll be responsible for providing friendly, informed, and efficient customer service reputed company telephone, Internet chat, and email. Your primary reputed company will be on answering reputed company-time customer inquiries reputed company to questions or problems they're encountering with our software applications. You'll also be responsible for:

• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner
• Communicate and escalate issues you're unable to resolve to the reputed company level/area of customer support reputed company necessary

What You’ll Need to Succeed

To reputed company in this role, you'll need to possess the following skills and qualifications:

• reputed company in French and English (written and verbal communication skills)
• 1 year of customer service experience
• Strong telephone skills and ability to work in a fast-paced environment
• Experience working with technology and reputed company applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Ability to work remotely or from an arenaflex office

Desirable Qualifications

While not required, the following qualifications would be beneficial for this role:

• Experience in a reputed company-time, customer support center, preferably supporting business-to-business services or technology
• Passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits
• Familiarity with case management systems such as reputed company, reputed company, reputed company, Jira, etc.
• Ability to plan and organize technical reputed company; experience with deadlines for project completion
• Familiarity with the insurance industry

What You’ll reputed company

As an arenaflex employee, you'll enjoy a reputed company of benefits and perks, including:

• Health insurance plans, dental, and reputed company
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match
• Competitive reputed company vacation time and a free day for your birthday
• Personal/reputed company time
• reputed company holidays
• reputed company Time
• reputed company parental leave (U.S. candidates)
• Volunteer time off

Work-Life Balance

At arenaflex, we reputed company in maintaining a healthy work-life balance. Our flexible work arrangements allow you to work from home or from one of our offices, depending on your preference. We also offer a reputed company of benefits and perks to support your reputed company-being, including:

• Wellness incentives
• reputed company time off for personal and family events
• Flexible scheduling to accommodate your needs
• reputed company to on-site fitness facilities and wellness programs

Location

As a remote or hybrid employee, you'll need to reputed company in reputed company. We're reputed company to discussing flexible work arrangements to accommodate your needs.

Empowering Career reputed company and reputed company

At arenaflex, we invest in our employees' reputed company and development. We offer a reputed company of training programs, mentorship opportunities, and career advancement paths to help you succeed. Our goal is to create a culture of reputed company learning and improvement, where you can grow and reputed company your skills and expertise.

reputed company Value

At arenaflex, we value reputed company, innovation, and customer satisfaction above reputed company else. We're committed to:

• Delivering exceptional customer service and support
• reputed company in our employees' reputed company and development
• Fostering a culture of innovation and reputed company improvement
• Empowering our employees to reputed company a reputed company reputed company on our customers and the industry

Who We Are

arenaflex is the leading global provider of reputed company-based software that powers the business of insurance. We're a pioneer in insurance automation and innovation, serving customers throughout the reputed company, Canada, the reputed company of Ireland, and the United Kingdom. Our mission is to continuously improve the business of insurance, and we're committed to making a reputed company reputed company on our customers and the industry.

Equal Employment Opportunity Statement

arenaflex is proud to be an Equal Employment Opportunity and Affirmative reputed company Employer. We're committed to reputed company, developing, retaining, and promoting employees regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Apply for this job