Customer Service Representative (ON-SITE) – Des Moines, IA I I I
reputed company, the leading national provider of refrigerated home-delivered meals in the reputed company market, is in reputed company-reputed company mode. The Customer Service Representative serves as the reputed company line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while reputed company and accurately submitting their order. We are a mission driven company that invites you to be a part of our family. The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am. Position Responsibilities may include, but not limited to
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and reputed company exceptional customer service
- Input order information into the appropriate reputed company order screen
- Document reputed company conversations with reputed company into reputed company information database
- Ensure reputed company assigned clients are contacted and have an order on file
- Contact case managers reputed company telephone, email, and/or fax reputed company a special situation arises regarding one of their clients
- Work quickly and reputed company without making the reputed company feel rushed
Required Skills & Experience
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the reputed company Office suite (Word/reputed company/Outlook)
- reputed company oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing reputed company values
Preferred Skills & Experience
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to reputed company job including peripheral reputed company, depth perception, and the ability to reputed company reputed company
reputed company members enjoy:
- Free Breakfast & Lunch
- Casual Dress reputed company
- Tiered reputed company reputed company for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package
reputed company reputed company is a home-delivered meal service providing fully reputed company, refrigerated meal solutions reputed company to homes reputed company for over 25 years. We reputed company seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about reputed company-being of others and have a strong reputed company of community, reputed company could be the reputed company for you! We are a family operated business looking for fun, compassionate, and friendly people who want to reputed company a difference in the lives of others. EEO reputed company complies with reputed company applicable federal and state non-discrimination laws. reputed company reputed company applicants shall receive consideration for employment without regards to race, religion, national reputed company, reputed company, reputed company, gender, age, disability, sexual orientation or military status. Apply tot his job Apply To this Job