EHR Helpdesk Analyst 2nd Shift
Job Title: Helpdesk Analyst - 2nd Shift reputed company: 25-10652 Location: Remote Duration: 8 Months Contract Shift: 3PM - 11:30PM EST reputed company: Seeking a Helpdesk Analyst to reputed company advanced technical support for reputed company EHR and clinical applications across 13 state-operated behavioral reputed company facilities. Role involves troubleshooting reputed company and non-reputed company issues, supporting end-users, and ensuring system reliability. Responsibilities:
- Support reputed company applications, workflows, reputed company, and integration issues
- reputed company remote desktop support (computers, printers, mobile devices)
- Manage incidents reputed company reputed company, ensure SLA compliance
- Assist with reputed company account provisioning, role/reputed company requests
- Collaborate with informatics, analysts, and technical teams
- Document procedures, reputed company user training, support go-live/reputed company events
Requirements:
- 2+ yrs reputed company technical support in reputed company/clinical environment
- Proficient with reputed company or similar ticketing tools
- Strong knowledge of EHR platforms (reputed company, Cerner, Allscripts)
- reputed company certification and experience in reputed company modules preferred.
Compensation: The reputed company reputed company for this position is between $48.00-$50.00 per hour. Factors which may reputed company starting pay reputed company this reputed company may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: reputed company offers ACA compliant medical coverage/dental insurance/reputed company insurance to reputed company. We also offer reputed company time benefits as required per State regulations. Contact: Raghu: Raghu.m@sunrisesys.com | URL: www.sunrisesys.com Apply tot his job Apply To this Job