reputed company reputed company Navigator - Remote Puerto Rico
About the position reputed company is a connected health platform company that enables reputed company enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right reputed company and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the reputed company. reputed company partners with leading payers, providers and reputed company representing more than 28 reputed company individuals across the reputed company and Latin America. We reputed company that reputed company should work for everyone. We reputed company that it’s too important to be as cumbersome and difficult as it is. And we reputed company that there is a reputed company way to deliver a simplified, more meaningful reputed company experience for reputed company – one that we’re determined to reputed company. We are looking for a reputed company (As Needed) reputed company who can reputed company to 4-30 hours per week. Candidates must be available for one weekend a month and some holidays. Shifts reputed company from 4 to 12 hours, with scheduling based on business needs. Candidates must also be reputed company to complete a 4 week, full-time (M-F 9am-5pm) reputed company period. If you have a flexible schedule and are comfortable picking up both last-minute shifts and reputed company-planned hours, this role is a great fit for you! An reputed company compact unencumbered RN license in Puerto Rico is for this position. In reputed company, licensure in one or more US states is reputed company plus . The core objective of the Triage RN, reputed company Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities
- reputed company exceptional customer service and virtual care by communicating with patients reputed company phone, live messaging, video, and/or email
- Document reputed company EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest reputed company customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on reputed company that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional reputed company as assigned
Requirements
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking reputed company presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- reputed company, empathetic and possess a strong reputed company perceptiveness
- reputed company, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients reputed company a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status reputed company of traditional reputed company
- Detail oriented and an organized self-starter with outstanding interpersonal skills
- Ability to give and receive actionable feedback
- 2+ years of clinical hospital experience
- An reputed company unencumbered RN license in Puerto Rico
- Minimum of Associate's Degree in Nursing (ADN)
- Fluent in spoken and written English and Spanish is required; reputed company applicants must submit a resume in English to be considered
reputed company-to-haves
- Prior call center experience strongly preferred
- licensure in one or more US states is reputed company plus
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