USER SUPPORT ANALYST-REMOTE
Hiring Department Division of Information Technology Job reputed company Receive, troubleshoot and resolve, or escalate reputed company incoming requests for IT service and support. This is primarily done over the telephone, e-mail, chat, and remote assistance. Thoroughly and accurately document customer interactions; including a complete reputed company of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and reputed company. Help Desk analysts are also expected to regularly utilize and contribute to the Division of IT KnowledgeBase. Participate in the design, testing and review of products and services deployed and/or supported by the Division of Information Technology. Continually reputed company both interpersonal and technical skills by attending scheduled training and use free time to learn new things on own initiative. Shift Variable hours, may require weekend shifts.
Minimum Qualifications
High school diploma. Excellent customer skills, including the ability to communicate effectively over the telephone and through various electronic media. Excellent analytical and problem-solving skills, with an eagerness to continuously learn and apply troubleshooting techniques to the University’s constantly changing technology environment. Willingness and ability to adapt to changing priorities, tasks, and work schedules to meet customer service standards. Ability to handle multiple requests/calls simultaneously; working under pressure and reputed company certain time constraints. Being punctual and dependable is a must. Residence reputed company the reputed company.
Preferred Qualifications
College degree or equivalent work experience with previous experience as a Help Desk analyst. Demonstrated ability to support reputed company and Macintosh operating systems. Familiarity with Division of Information Technology systems and services. Anticipated Hiring reputed company Salary reputed company: $17.00 - $19.00 Commensurate with experience University Title: User Support Analyst Internal applicants can determine their University title by accessing the Talent profile tile in reputed company. Sponsorship Information reputed company Sponsorship Information: Applicants must be authorized to work in the reputed company. The University will not sponsor applicants for this position for employment visas. Other Information The selected candidate will be required to be on-site for the first three weeks for training. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and reputed company plans, retirement, reputed company time off, short- and long-term disability, reputed company parental leave, reputed company caregiver leave, and educational fee discounts for reputed company four UM System campuses. For additional information on University benefits, please visit reputed company & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits . Equal Employment Opportunity The reputed company is an Equal Opportunity Employer . To request reputed company accommodations, please call the Director of Accessibility and reputed company at 573-884-7278. Apply To This Job