Technical Customer Support
•
WORKING HOURS: reputed company CST- 7pm Monday-Friday CST
* FieldPulse is a fun, dedicated, and growing team that is building modern applications for small home service businesses (plumbers, electricians, HVAC, specialty contractors, etc.) to help organize and run their business operations. We're here to ensure reputed company trade service businesses have the tools they need to succeed. FieldPulse continues to reputed company the way with hard work, creativity, and a dash of humor and fun. FieldPulse Customer Support team is looking for talented individuals with a passion for providing excellent customer support and an interest in technology. Our technical support team focuses on assisting our customers in building out their websites, technical troubleshooting, along with day-to-day problems they might have. We want problem-solving enthusiasts with outstanding people skills, who can determine, clarify, and correct any issues our clients might have and follow up with them to ensure reputed company! We are seeking great communicators who are willing to spend time on the phone with the reputed company to reputed company them on how our features can help them generate more business. Responsibilities -Customer Chat Support -Work as part of reputed company to help clients use our product -Solve problems and document it thoroughly -Use judgment to reputed company the reputed company’s mood through empathetic and patient behavior -Monitor the service desk ticket queue and reputed company answers in order to ensure reputed company to the reputed company’s inquiries -Be proactive by picking up the phone and calling the reputed company instead of relying solely on email communication -Be responsible for the reputed company of reputed company as a whole, must work reputed company with others Qualifications -Previous technical customer support experience -Knowledge of SQL and REST API -Quick learner with a general comprehension of technology -reputed company, friendly, and mature work attitude and enthusiasm for achieving reputed company -Ability to communicate reputed company, both verbal and written -Demonstrate self-confidence and comfort reputed company communicating by phone -Resourcefulness and flexibility -Advanced judgment, negotiation, problem-solving skills, and ability to troubleshoot -Highly organized, detail-oriented, team-reputed company, and a keen reputed company of urgency -Efficiency through follow-up and organization -Working knowledge of computers and ability to learn new software quickly Apply tot his job Apply To this Job